Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Fast delivery, communication with the store excellent, I recommend blind.
Everything seems ok! I will write soon, how they work! About shipping is very fast! Thanks for everything!
I already took these cameras have been working for about a year, in the attic work and there is heat now and the recorder is hot but the norms are not broken... For the first time there was a problem could not connect the old monitor 15 inch until you connected the recorder to the TV and changed the screen resolution to manual. But now at 1 va photo is visible, in the picture of the first camera, the interference runs such a strip of multi-colored, it moves on the screen then disappears, some people. I do not know if it's because the cords are all in a pile of cameras close to each other... When I set off if the interference does not disappear (if I have time to add a comment). Thank you for the cameras I'm happy with them, others ask this manufacturer of the store.
A Japanese instruction manual was included. thank you.
Delivered quickly, took away at the point of issue. No problem yet.
Works, the store is in touch
Everything is fine, but lives his life. Reboots when he wants to, hangs. Video to see how from the block and did not find. And from the phone it's a separate quest.
The parcel came very quickly, thank you!
отлично.
Everything came very quickly. Customs gave good for 501 UAH.
A week to the apartment. The wires are long, the mouse is included. Prilazhuha via QR code. Internet only through the cable. WiFi No.
Not often there is such pleasure from the purchase process, ranging from the speed of delivery (3 days), receipt, packaging, quality of the video surveillance system, 7 thoughtful development and configuration. The store sent to the Mail Russian translation of the instructions, though machine, but also so everything is clear definitely recommend the manufacturer and seller.
не проверил пока
Everything came to work. In one chamber there is sand or something. Asked to put the cables longer refused to link to the cable gave. Delivery fast
Delivered in 6 days to Kamensk-Uralsky, everything is super, I order already 3 times, I recommend.
Very good quality fast delivered
Thanks to the store, all
The order came quickly, the quality is decent, the application works fine. Easy Setup
Fast shipment product comply with all ok
Excellent! Delivery to the house in 5 days DPD. Well packed. A magnificent store, immediately sent a link to documentation, addresses for consultations, in case of questions and problems, although in the kit in a paper form instruction goes. Collected on the table in 3 minutes, launched, a magnificent image even in the dark. Everything shows even without settings. I am very pleased!!! Excellent! Delivery to the house for 5 days DPD. Perfectly packaged. The magnificent seller, immediately sent a link to the documentation, addresses for consultation, in case of absence of information. Collected on the table in 3 minutes, launched, a magnificent image even in the dark. Everything shows even without settings. I am very glad!!!
The product is very well packed, the kit corresponds to the description, after installation I will add a review, I recommend the store
It came quickly, everything looks good, I'll connect, I'll add
It was a quick week in Ryazan. Everything looks good. Not yet. The instructions for Russian sent the wrong one. Let's figure it out. As a gift put a mouse. Thank you to the store that is not live, plastic.
пришло быстро, до Читы 10 дней, упаковано хорошо, комплектность полная. Работает отлично.
That's what you request.