Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Everything is fine as usual. Ugreen ♥
OK
Ordered on the day of sale 23.08.21, the order was sent quickly, in Voronezh my purchases flew 10.09.21. This cable bought specially for charging video eye from the battery .. quality, soft, 25 cm. ugreen as always on top, thanks for the quality goods and fast shipment.
good service, fast delivery. it suppports fast-charge on my mate20. on the first sight cable quality is quite good.
There is no fifth electrical contact. Turbo charging is working. The percentage does not show.
The norm of what else to write _)
Ugreen as always the best!
Good cables. The wire is hard (it is felt that the veins are thick and should withstand 5 A freely). Turbo and fast charging give freely. For how long it is not known yet.
Ugreen-as always on top!
Wires are excellent!
Good lace. The store as always thanks and good luck!
Great wires. Mi turbo charge works with them. As always, ugreen is quality.
All as always on top!!!!! very high quality cords
I can not approve about Amperas, but on phones Poco X3 NFC and Redmi Note 10 fast charging really works!
Wire like wire. Quality is quite. Turbo charging is possible, but the display only displays integers of the charge, without Tens.
I ordered this cable separately for Huawei because of the description along with two other "ugreen cable for charging USB-type-C maximum current 5A, length 0,25-2 m, white. I thought they were different. It turned out that this is the same cable by article 60726. Why pay more? But the quality is excellent)))
2 weeks to N. nogorod. There are no complaints about the quality of jugrein. On the fold, the wire is harsh. Turbo charging 65 W goes. Data yusb 3.0 transmits, the speed does not cut. Recommend
Works as expected. Charges my phone no problem. seems to keep voltage. feels durable and well made. works with my Samsung charger and Samsung phone.
Great cable. Supports fast charging by the Native Charger Xiaomi Redmi Note 9 Pro. Data transmission supports. Tough enough.
Excellent article
Thank you)))
it works, and charges fast
26 days delivery time. Great protection package, UGREEN almost everytime put free surprise in the package, all UGREEN items like this one are very high quality and very professionl packed, highly recommend UGREEN items. Definitely I will order more from UGREEN in the future. ***HNY2021***
Good product
Unfortunately the goods came defective, the money was returned immediately without problems