Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Everything is fine. Fast delivery, quality cameras. Recommend.
Very good, recommend strongly. Excellent quality! Thank you
Delivery delayed, I will check.
Excellent cameras, fast delivery. The store is sociable answers all questions!!!! I recommend!!!
The picture is clear, the sound is good I, how else can not put on the movement
This time, the delivery was very long, although I indicated from Russia, went to Anapa for a month, it was damaged by the registrar himself, it can be seen that the marriage from the the as on the broken part, the screw was tightened tight, wrote to the store, he made a refund of the registrar's cost, thank you!
Madly long delivery from the Russian warehouse! This is the first time. The goods as always on top!
A wonderful set, the most convenient in the installation of the camera.
Take a second time, one at work, one home. First in the past year, all is fine.
Fast delivery all work well thank you
Excellent goods, delivery fast. Super store, excellent price, good product, thanks! Five Star is yours. With respect to you and your business
On receiving the kit there was a problem-on the general screen all the cameras were burned black. If you open one, then the video works for a minute, the camera hangs and goes into the reboot. The store first offered to update the firmware of the DVR-did not help. After a long communication and diagnostics of the problem, offered to update the firmware of the cameras-the problem has gone away, everything has earned.
The order reached intact, the store sent the order very quickly, the cameras work perfectly, go into night mode automatically, the seller is very sociable, ordered to the cottage, delivery to the seller
Everything as always is fast, quality and reliable! Great goods! Great store!
Cameras of good quality, metal, everything works.
Everything works, everything came quickly. we recommend.
I order already 5 set one of them after 3 years struck by lightning and it is necessary to change very satisfied with the price quality fast delivery
Cameras were sent 4 parcels. Come on time, about a month. Connect quickly and easily, instructions in English, but if that much information is on the Internet. Show a good picture, there are no problems. Photos I can not lay out, because I broke the phone (
I order the second system. The first one has been working for 2 years, there have been several days standing-40 and nothing that works. The quality of the image suits, well, the price too.
спасибо. все работает как заявленно.
Everything works, the order came 6 days before Yaroslavl. Everything corresponds to the description. Thank you.
Excellent! Delivery is not the fastest! The goods are of excellent quality
thanks
Cameras are good, fully correspond to the description! Problems with connection did not arise. The quality of the picture is quite acceptable. The only negative-ordered express delivery, and the store sent from China, and instead of 5 days, the order went 1.5 months! But the seller responsible, offered as compensation an additional cable for 20 m, which came before the cameras themselves!))) in general, I recommend both the product and the seller.
7days delivery to Sofia. Good packaging!