Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Good kit
Kit Super
Quality cotton set. The size m on the parameters 80-60-92 approached. Inserts in the bra are, but without them it's better.
Thank you very much, the sets are incredible. I ordered black and white. Very nice material, I do not want to shoot! Panties have an ideal fit. Threads do not stick out anywhere, the quality is excellent!
Everything has come, thank you. Everything suits. Exactly as in the photo.
OG 88 from 62 ob95
On the quality of voprov there) I ordered 2 sets at once. So it was cheaper. The store put the bracelet as a gift :)
Just excellent linen, nice fabric, color as it should, sits well, hides all the shortcomings, comfortable, I'm very very happy.
It came in ekb for 9 days, the quality is excellent, there is no smell. Thank you!
good size, quality material, would recommend
The set is super, the parameters 86-70-100 size M sat perfectly, top of course the chest does not hold, for active sports will not work, but I took on everyday life, I love when nothing presses (cups pulled immediately, do not shine through, but the contour is visible). Came in two weeks, I'll order in another color
I came to Israel in six days! Quality Super
It came very quickly, won in the daily competition, the quality is cool, the size is suitable, put as a gift a red thread with an ornament. Just super service!
Très bien, peut être prendre une taille au dessus mais la qualité est bonne!
Super! Very comfortable
Excellent quality and fit all fit! With the action, everything turned out to be more profitable! Recommend
I already have almost all the variations of these kits, very cool. Panties really I like the lowest, very beautiful in the figure sit. Well stretch, everything is convenient, the color is good and do not wash. At least for now. Comes usually in 2-3 weeks. I will order another 100%
hermoso y súper cómodo!
Excellent quality! I will order more
Linen is excellent, tops are comfortable, panties landing is good, the material is pleasant, there were no threads, the seams are neat, the parcel was a month, packed well) cups can be obtained.
This is already the fourth set, the novelty of the store, a little different style. Quality is good, comfortable underwear, like previous ones)) well sits and does not want to shoot))
Good and quality goods, thank you store
Fastest delivery, I did not even believe)) underwear to the store! my favorite store