Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Отправлено в день заказа.Доставка супер.Первые впечатления положительные.Коробка целая,комплектация полная.
رائع جدا
Estou usando há uma semana e amando ele. O cancelamento de ruído ativo não abafa muito bem as vozes, o trabalho fica todo com o cancelamento físico mesmo, mas sons de helicóptero, avião, carros, ar-condicionado etc. o cancelamento ativo abafa muito bem. O som é muito alto, nunca coloco sequer na metade da potência máxima. A bateria dura dias e carrega rápido, é excelente. Coisas de que não gostei: 1. A luz verde do cancelamento de ruído, que quando ativo fica acesa e é muito forte e incômoda no escuro; 2. O tempo para desligar o aparelho. Preciso manter pressionado por muito tempo o botão power para desligá-lo; 3. Ao ativar o assistente virtual, no caso o da Google, o celular emite uma notificação altíssima, mesmo com o volume baixo. Acontece que o volume das notificações sobe assim que o assistente é ativado pelo fone, não sei por quê. De qualquer forma, isso pode ser problema do meu celular ou do assistente do Google e não do produto.
всё хорошо.доставка курьером 10 дней.наушники отличные.пока всё устраивает я доволен.звук супер.
All that produces Anker-Super!!!!!! The only negative is the packaging of the goods: (already a lot that ordered from you and is constantly afraid in what condition they will deliver... this time lucky, you can give a box a box
Anker is outstanding!!! sound quality need is fantastic!!!
Very good, comfortable, well built and sound great! The blue color is very beautiful in person.
Arrived full but not came protected by bubble wrap packing. Sound, range sensational and excellent noise canceling. Comfortable and well built. Recommend.
Good sound for 2600. Took on sale 11.11. Previously bought a column of the same manufacturer motion +. I liked it. And headphones are clear.
The package arrived in Belarus approx. in 1 month. The package was damaged, but headphones were fine. Sounds really good, but with noise supression I heared less bass. Recommend the headphones if you dont mind micro-usb.
Excellent phone, the best I ever had. Efficient noise cancellation, not bother the ears, great sound quality. Good split between bass, midrange and treble. Top battery, very hard. Recommend.
Good
Very good, arrived Right great sound quality good to study also who have considering buying to study
In my opinion, in its price range, the best headphones. The sound from the box suits completely, the main thing is to listen to high-quality records (at least FLAC format). Those who listen to a different hat in a cut quality and state the bad sound of my sympathy. A little unusual management, but you get used to it. The swivel mechanism is not perfect, but also not bad. The only negative-in the headset mode, I can not hear the companion, maybe the software will be able to solve the problem.
Fast delivery the store well I recommend it
А чё.. бодряковые. Ща нахлобучу и буду слухать.. тынц-тынц. Гы-гы..
Isolate her magnificence and battery
-Great product good quality, arrived very quickly as expected, in perfect condition.
Very beautiful, very perfect.
Excellent product, very worth quality amazing sound, super comfortable
Спасибо, очень удобная вещь.
AMAZINGLY BEAUTIFUL PERFECT STYLISH CRYSTAL CLEAR SOUND Thank you for everyone in this store
the sound is lovely. I haven't tested noise cancellation
Very wonderful and clear sound and insulation time is excellent
Excellent and good sound insulation