Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
I have received it very fast, though I have not tested it yet. thank you store and very recommend
Thank you
It arrived at my home in about a month, the product is such is shown in the publication, highly recommended, thank you.
All good but different units for 10 Measure conveniently, powered by 2 x 3A batteries As a gift, the store put a cow's keychain) nothing, but nice
Despite the reviews, if you do according to the instructions, it measures normally, as any other tonometer should be done three times, in a period of a couple of minutes)
fast shipping and good packing. very good item thanks
Thanks yongrow. Automatic tonometer on the wrist with a digital monitor. Quality manufacturing. The product corresponds to the description. Delivery by courier to the house. Ordered 29.06.2022-received 04.07.2022. Standard packing, package and branded box with brand logo (whole). Monitor with protective film. Cuffs on the wrist with a pattern of application on Velcro (adjustable in size). Powered by 2 AAA little batteries (not included). There is an instruction, but there is no Russian language. Intuitive. Two control buttons. Start-Stop, diary-memory. Perfectly measures, measurement error depends on compliance with the instructions. When you click on the start, the compressor turns on and the sound is similar to the vibro. Convenient, fast and compact. I recommend the store and the goods.
Delivery 28 days from order to delivery. Track to track. It's safe and sound. Quality like. Very compact device. Convenient to use. Compare readings from old Omron, there is a difference, but not much. The slight different on the same instrument during the second measurement and by hand (left, right). The error of 0 to 10 up, but an average of 4-5 units. Repeat error present on that and the other instrument. Think this is normal, within tolerance. Goods store recommend.
Product description. Fast shipping and delivery.
Works smoothly and quickly, indicate coincide with ciśnieniomierzem naramiennym from microlife.
Excellent quality! Very good Super recommend! Exceeded my expectations! Equipment of much use in day to day
Received today. Looks good. Packaging is good. There's no damage on the box. Screen is not scratched as some people claim to be. There's foil on the screen which needs to be removed ... Delivery time was normal. I'll leave more feedback when I test it today.
For the moment I highly recommend this store and his products bravo for the team and good continuation, thank you
It has an accuracy rate of more than 90% and above, a nice, light and beautiful device... I recommended it to some close people and they asked for it from the same store ^_^
All as in the description, convenient, compact, but measures not exactly, although it is not a strong error in two three divisions. on the road it is convenient through 5 days.
Very good quality. The device works wonderful. Delivery fast! Recommend!