Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
satisfied with the quality
Very cute dress I fit perfect exact size charm me thank you very much I recommend store arrive in estimated time
It's just like the picture. Thanks to the store.
Very good product, they are same s the photos you publish the store, I'm satidated and it went at a good price. Seller recommended
It's a beautiful dress. Exact size, my two and a half year old daughter looks good
Beautiful lush dress. Slightly different in color lace at the top and on the skirt. But it doesn't look much like that. A lot of sequins, of course, remain if you touch. In general, the quality is good
Very nice dress!
not beautiful as in the picture.
Super robe tres Jolie. Taille correctement. Merci au vendeur de l’avoir envoyé si rapidement
Vestito veramente carino, giusto come si vede in foto, arrivato in due settimane! Adoro
produto conforme anunciado. estou muito satisfeita com a minha compra. tamanhos correspondem. Só achei o tempo para envio um pouco demorado. recomendo o vendedor e o produto. muito obrigada. produto conforme anunciado. estou muito satisfeita com a minha compra. tamanhos correspondem. Só achei o tempo para envio um pouco demorado. recomendo o vendedor e o produto. muito obrigada. produto conforme anunciado. estou muito satisfeita com a minha compra. tamanhos correspondem. Só achei o tempo para envio um pouco demorado. recomendo o vendedor e o produto. muito obrigada. produto conforme anunciado. estou muito satisfeita com a minha compra. tamanhos correspondem. Só achei o tempo para envio um pouco demorado. recomendo o vendedor e o produto. muito obrigada. produto conforme anunciado. estou muito satisfeita com a minha compra. tamanhos correspondem. Só achei o tempo para envio um pouco demorado. recomendo o vendedor e o produto. muito obrigada. produto conforme anunciado. estou muito satis
доставка две недели, платье хорошего качества, очень довольна, рекомендую
PERFECTO
nice job
جميل ورائع
Beautiful dress and well done, excellent fabric and sizes are very accurate, my granddaughter love the dress.
Labai Grazi. Dukryte 80.cm sunele grynai Iki peduciu bet Biski platus virsus. Tikriausiai tiktu IR 86 IR 90.
Dress very pretty, is not so rozłożysta as photos but worth the money. Size 80 with tags fit for 86. Daughter 11 months for too large.
Dress very pretty, as the pictures. Staranie sewn worthy of the price. Size 80 actually fit so on 80-86
Very beautiful I’m so happy very very accurate like as same picture , recomended
The store is good, responsible. Agreed to replace the dress, sent everything as agreed.
Dress is amazing thank You veru much for fast delivery and beautiful dress.
It is awesome, wearing in 2 months for 1 year
The dress is beautiful, looks very cool, the color is great, dress for a real princess!
Delivery per week. For a child of 12 kg and 75 height of 12 m just. Only sequins very much fall asleep. Purchase satisfied.