Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
Thanks I order second time
There are no complaints about the quality, but there is a delivery. I ordered to my address, and it came to a foreign branch of mail 12 km from the specified point.
Wow . I love it.
A little bit big for a small face and small head but nice, surprise for sound quality compare to price, fast shipping
I loved it, excellent material, it doesn't press your head, it fits just, good sound, I love to sleep with music and this product is perfect for it, speakers don't press your ears, like wireless or wired headphones, I don't know how long the battery lasts, But it charges very quickly, links to my phone almost immediately
Delivered without fault, am ready for testing.
primero lo debes cargar ,al 100% ,funciona perfecto ,e puede hablar por teléfono vía bluetooth,,es cómodo no es apretado el cintillo diámetro 43 quizás una cabeza grande tal vez que apretado,eso. es una interpretación ,, en fin todo funciona bien buen sonido gracias vendedor en combinado llegó rápido en dos semana.lo malo en vendedor lee pero no responde. preguntas
Very comfortable, easy to use and good sound. Fast shipping.
Very good. Quickly matches on the phone. Fast delivery. I'm glad
Well, I want to say that for its price very good headphones! I did not try to sleep in them yet, but it is convenient to lie down. Strongly high-quality sound I'm not spoiled, but, in my opinion, the sound is quite normal. Bluetooth is weak, the phone should always be near, but these are trifles. Judging by the reviews, the charge is held about 10 hours. Check it out. Charge via USB. I'm very happy! To store Thank you very much!
It came fast I recommend it meets the spectative crisp sound
Extremely fast shipping to perth Australia , I am amazed at the quality and the headband is soft and thin, Audo quality is clear. I give this 5 stars and I recommend you guys to get this IMMEDIATELY!! I can finally listen to my subliminals in peace .
Fast shipping. Inside the charging hole. In front there is an indicator light blue-red. Headphones just near the ear. I work well, loudly. Who loves very bass, then they are medium, but this is not a problem you can use the equalizer. For how much enough charge has not yet checked. T K came loaded. The bandage is elastic and pleasant, does not press and does not press. purchase is happy)
Absolutely love it, I use it each night and helps me to fall asleep easy
Delivery is fast, the bandage works well, I like to take for listening audio books I recommend to buy.
Great company delivery, because area inside the product was delivered in 9 days. Congratulations and that this service continues for a long time. Carefully. About the product is identical to photos, durable material, to connect via Bluetooth needed just hold for 4 seconds and have recognized. My mobile is a Asus with Android 8.1. Sound quality is very good and is super comfortable to wear.
A good thing but the size is small, I hope it will stretch.
Headband-headphones are awesome! I took it not myself. But I'm gonna keep it. It is very convenient to listen to music lying on the side. And although the bandage does not seem to press, but for some reason on the first day of listening to music in it, I have a headache. (I listened to music in it for less than an hour) can be unusual. But I wouldn't recommend listening to music in it for a long time. Maximum 1 hour. And then so electromagnetic irradiation from the phone goes and it is quite possible and from it too. Sound good. Excellent quality for such a price! The bandage itself can be like washed, there all these wires and equipment are pulled out through the slots on the side of the bandage on the inside.
Note 10 for product excellent sound, clean and very clearly... fabric very soft and comfortable
Very good product, has excellent sound but for the day to day work. Best value. Super fast. Not taxed.