Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
I order not the first time, everything is excellent
Excellent Park, everything is well stitched and warm. Recommend
very nice. size is a bit inaccurate though.
Compatible with description good somehow.
The jacket really liked, on height 114 just right
Fast shipping. Very good quality. It looks like it's opening.
For this price is beautiful. Sintepon sticks out a little where, but not critical. The seams are even. On a child with a height of 105 exactly at the time.
On the child 120 cm perfectly sat down.
Great jacket. Inside the plush and a small layer of sintepon. I think it will go to 0 degrees. Quality is super.
Парка классная ! Все как на фото . Пришла за 9 дней в Красноярский край
Куртка пришла хорошего качества, но на ребенка велика, будем ждать когда подрастет.
Went very long, from May. I wrote off with the store, I thought I was lost on the way. The seller said that the track did not change and will have to come. On quality-sewn well, although there are sticking threads. Small in size at least.
Description, color correspond. The seams are even. Delivery two weeks. I liked the goods.
Cool, but very small
Great jacket
Заказала второй раз. Парка хорошая, без запаха. Чуть виден синтепон, но не критично. В остальном очень хорошего качества
Great Park. Color, it seemed to me, slightly paler than in the photo, but for me it is not critical. At a height of 92 cm, weight 13.5 size 5 T sat with a margin (exactly enough for another year-and a half), but it does not look sloppy and balachonisto, everything is very neat. Delivery 2 weeks in Ivanovo region.
Delivery is super fast, for 2 weeks (Rostov on Don) I liked the jacket, for 8 years, they took the size 9, okay. Insulated lining, but not for the winter (or only if it's quite warm) there is no smell, the accessories are in order, the order is satisfied, we recommend to buy
Маломерит! Ребёнку 3,5 и норм
Came in 20 days. The quality is excellent. Daughter of 2,7, weight 17 kg, height 95 for autumn Saome to. With a margin and for the spring, too, enough. I took the size 6. without smell, threads, holes, etc. All Super
Park liked, for its price the thing is excellent
The jacket is warm and well sewn. But the size of 4 t only-only wear a two-year-old boy with a height of 93 cm. Very sorry ((I thought, another year enough
The jacket is good at first glance at 3.5 years old took the size 5-6
The order was made on January 13, it came on February 1. Ufa city, fast enough, there are shortcomings but I think we will solve it with the store
Great jacket. I ordered my son (1.7g, height 81 cm) took the smallest size, sat well, with a margin (as planned), I think the growth of 90 will be back to back. The quality is excellent, the threads stuck out, but not critical, cut in a couple of minutes. I bought it for the first time in my life and it was very nice. I bought it for the first time in my life.