Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Cool, we still have a big one
Good quality, pleasant touch. Thank you
Качество отличное, тоненькая. Наш рост 90см,взяла на 100см боялась что будет маломерить, оказалось наоборот) так что идёт в размер.
Отлично на прохладное лето, плотный хлопок, хорошо сшито.
Очень стильная и красивая куртка, сшита вполне качественно, кое-где в швах торчали ниточки (на фото видно), но в целом ок, фурнитура качественная. Размер 3Т отлично подошёл на крупного мальчика полутора лет. Цвет приятный, серо-голубой.
Спасибо большое за ветровку, качественная)
A good windbreaker, but did not look at Rostov-for 4 years 8 months ordered 5 T-as a result, it's just huge)) well, nothing, we will wear years in 6 )))
Nice product, intact upon arrival
Awesome Park, though I took it for my daughter, well, she's very cool, with the right accessories and for the girl will look cool.
Quality autumn jacket
As described
I liked the jacket in quality, although I took on the growth, and for 2,5 years the baby jacket is long and sleeves only with a hem now, but they are unfortunately with a small neckline with the edge and somehow not designed for the gate.
Thank you
Not a bad breeze, thin, for summer evenings. Color gray-pleasant. On the child 95 cm-ordered 4 T, normally, not big.
The quality is good, although it corresponds to reality. The only very thin fabric. And the price is high for this jacket
The jacket is thin, windbreaker, but the quality is good. Went for more than two months.
The order came in 18 days, received it in the mail. The jacket is sewn neatly (but left a lot of threads, forgot to remove). The material is very thin, but dense, pleasant to the touch. I do not know if there is cotton in the composition, but a drop of water keeps on the surface, it is not immediately absorbed. subkboat exactly synthetics. The hood is long, but small, constantly slides. Seller size table is correct, 5T is suitable for tall and thin boys. The jacket was well packed and as a gift the store put a coupon for 2 $. Thank you! The impression of buying is not unambiguous, but I put 5 stars, I do not want to upset the seller.
Everything is cool, in the photo it seems that the material is denim, in fact very high quality cotton, even lines, cuffs.
On height 110 very good, a little stock , Took 5 T.
Nice windbreaker. Baby 2 G3 M, the size took 3 T. She's only for one season. Because already he is just, not great, I of course hoped that at least for 2 seasons will be enough. The outside is cotton for sure, but the inside is synthetic.
The windbreaker is good. we're a little bigger, it'll be the autumn. We are 3.2. took 5 written 120. recommend.
Nice raincoat. Thin. On the child 4-hlet excellent, slightly bolshevat, until autumn we carry, on cool summer days and evenings, what you need. Sleeves rolled.
Thin windbreaker for summer. It's not a park, don't think. Just thin thin. I thought it would be some warm lining. Well, in principle, I took it just for the summer, in the evenings on a turtleneck that is. Meaty came, ironed and norms. Son of 4,5. We wear now 104, size 5 is the best. The next year is enough.
Very good windbreaker
Super striukyte, vasarai tobulai Tinka