Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
It's fine. Not yet measured)) but I think it should spring, summer and autumn be good)) cuffs can be turned. Thank you very much for the gift to the baby.
The jacket is very good but big for 2 years 3 T as a 4-year-old child. Thank you very much for the gift machine
The year is very large, unfortunately ((
The jacket is good, thank you very much! Also put a small machine as a gift, my son really liked it, thank you!
Delivery 13 days. The color is dark blue, beautiful, saturated. Size 130 for a child of 5 years with a large margin, as planned. Upper fabric is cotton, lining is not. I did not communicate with the store. Recommend.
Chic jacket! Quality lining, top of dense material in a small hem. 3 T per 3-year-old growth of 100 and weighing 14 villages with a decent margin. Sleeve for 2 gates and waist tightened on the kulisk. It looks good, there is no feeling that from someone else's shoulder, but you can wear it for a long time. The Hood is also on the kulisk. Laces are dense, cotton. The color is soft blue. Pockets downstairs working, upper-fake. As a gift, the store put the machine, which the child seems to be pleased more than the update)))
The jacket is good, on height 110 took 5 (120 cm) with a margin, in the spring the most
Excellent windbreaker, strings stick out a little, but not critical, fast delivery, track tracked
ordered for 2nd time. realy satisfied.
Very very pretty coats, size very well take there usual size, I bought it in Navy blue I will recommend in gray, so I liked it thank you to the store for the gift at the Top
Very pretty, the perfect size, great for spring and summer, well packed, I arrive soon to Spain, well sewn, and with a gift car for the child, thank you store.
I loved it! It's perfect for between time, the size matches (I 've taken 1 size bigger for it to come spring) perfect seams. I would definitely buy it again. It's taken less than two weeks. Thank you store
I liked the jacket very much
Exactly as in the photo !!! Just T4 corresponds to more than 5 years!! So too big for my son!! Will put it next year!!!
fits nicely on my little boy. Great quality
Top product! Seller antencioso! Mega recommend you guys to buy.
Cool, we still have a big one
Good quality, pleasant touch. Thank you
Качество отличное, тоненькая. Наш рост 90см,взяла на 100см боялась что будет маломерить, оказалось наоборот) так что идёт в размер.
Отлично на прохладное лето, плотный хлопок, хорошо сшито.
Очень стильная и красивая куртка, сшита вполне качественно, кое-где в швах торчали ниточки (на фото видно), но в целом ок, фурнитура качественная. Размер 3Т отлично подошёл на крупного мальчика полутора лет. Цвет приятный, серо-голубой.
Спасибо большое за ветровку, качественная)
A good windbreaker, but did not look at Rostov-for 4 years 8 months ordered 5 T-as a result, it's just huge)) well, nothing, we will wear years in 6 )))
Nice product, intact upon arrival
Awesome Park, though I took it for my daughter, well, she's very cool, with the right accessories and for the girl will look cool.