Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Same as the picture. Size is accurate. Good quality!
Bon produit
Super
Great blouse! Synthetics, but pleasant to the body. Lightning Works, sewn qualitatively. On my volumes: OG 94, OT 82, OB 102, height 162 cm in moderation freely, the length is below the pops. One did not like it-on the sides at the bottom it expands and it is sliced in the sides, I hope it will smooth out. The color is darker than in the store's photo, but it's beautiful. Thank you.
Waist 100, chest 112. Fine. The fabric is pleasant, sewn neatly
Blouse synthetic galimai. The lock is rough, cheap accessories. You can wear it but not on the way out.
Very nice body tunic. Cool synthetic. I usually wear Xs.
Cool, fit to my M/L
Folded neatly, the size matches, but too thin
Just perfect... it is very accurate.
The shirt liked, the fabric is pleasant to the body. S at 44 size even a little more. But who has bigger dimensions, it will be excellent.
I love the shirt
Rychlé dodání, tričko perfektní, Velikost sedí.
Synthetics, but of good quality. Very much more measure. I, based on the reviews, took on 48 size XL, but regretted. It was necessary to take L. pleased with the fast delivery
True to publicity. It looks good, Mrs. happy.
my thirth one, first green, than red, now pink! love IT. wears great, quality good!
Slightly long, pleasant to the body, I do not reduce the evaluation
ordered 26th of september, delivered oktober 5th!!! (Netherlands) so fast! very Nice shirt, this is my second en thirth is on the way. recommended!
Excellent. Beyond praise. Want the lock on the blouse does not crumple, take a slightly smaller size. The blouse stretches perfectly and even slightly larger.
Good close, but with the size was wrong, but it's not critical. Thanks to the store for the fast delivery and recommend this seller to everyone
At 52 size just right. The jacket is pleasant to the body, met expectations. The order came to Nizhny Novgorod for 2,5 weeks, which also pleased
Excellent. Fully corresponds to the description. Thank you store!
Perfect and quickly within, so beautiful this shirt am delighted with it!
Perfect.
Fabric defect on a T-shirt. At first I thought that dust or dirt, but no. After washing, wipe on the fabric is not missing. Sorry, I like this T-shirt in the rest. I will not shoot the star, but, I hope, the store somehow compensates for the marriage.