Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
All 4 cameras work
Great product, good quality super recommend
I like the camera, just like the description, it came before time. It came very well packaged, without any blow. Recommend store
Best company,best camera,5 star not enought realy 10 star,parcell 9 day's after in my hand ,mouch thank's elegant company.Buy this camera do not hesassete more nice them others.
excellent quality, 2 weeks to Colombia, secure packing!
Very good product and service. The parcel arrived earlier than advertised. It took few days from the store. Camera is true Onvif and RTSP. Highly recommend store.
Excellent quality, very precise, motion sensor n night vision is very best, respond to voice n detect the direction
Wifi camera So very cool even my lowly cell phoney with aging batteries can run the app 100% Forget the cloud upload as it records to tf card (128gb max) and streams to your phones over any network including mobile data in recorded or live modes with little setup required. Pity you are locked into the pay cloud setup as the likes of google give a drive with 15gb free 720p is more than sufficient, i run in sd mode- not even hd. Soo good i got more...
A third I buy camera כזאת. Running מצויין already over a year אצלי
Very fast delivery. Well packaged. Everything is intact. I can't wait to try it. Thank you
Great. I love camarania. It works very well.
The only thing that was lacking was the input power, came fully Chinese phase here in Brazil has adapter at least in my city not found anywhere.
Arrived well, testing, sólo works plugged in. Fotografía y films in white and black.
Great product, arrived right store sent fast, has function infra red, super recommend.
Arrived TD right well packed, between super fast!!! Recommend the store!!! Top
Thanks to dowada everything is excellent store class did not deceive everything in accordance with my order. Recommend.
Well packaged product works perfectly both day as night very happy and satisfied with purchase recómendo the product and the store and came within Pernambuco with 27 days a good time
They're excellent, I 've ordered more than once
Bought the same black, years ago and now this white for easy installation
Excellent product and high quality
Very good device
Got everything right well packed thanks I loved is congratulated store that deserves respect that you can trust
Same as the description, if you want to hang from the ceiling you have to buy a larger usb cable
Tyumen: available in our store! Don't you want to wait long? Selling a new, not unpacked for only + 15% from the resistance of AliExpress! Delivery is possible! 8 922 481 16 90 code word "Ali"
I am totally satisfied