Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Very beautiful and quality set! The courier delivered to the house. Recommend!
Everything is fine. Quality, delivery, all for 5 + Seller thank you)
satisfaite
Anulowałam order A and so has been shipped♂️♂️♂️
Excellent quality, it came in a box and a protective film.
Beautiful :) shipping to Poland 3 days :) color burnt :)
The order came very quickly, without damage and a sharp smell. Very satisfied with the purchase.
пришло быстро из Польши в Германию.всё нравится.
Delivery mega fast. Everything is whole and without defects.
Very good quality.
Perfect
The color is beautiful and looks good quality
Everything perfect
Love it!
With the delivery of the goods were problems. First there was a cancellation of delivery. The store sent again, but the wrong color came at all. Opened the dispute and the seller returned some money. I ordered the second, only the right color. Hope everything goes well this time
Many thanks to the store for the quality and beautiful kit, I'm happy as an elephant. Recommend.
Encantada con el material y envio rapido, voy a comprar muchos productos de su tienda
Description corresponds reality.The used materials are good quality,without any unexpected smells.I highly recommend the product and store.Just the delivery was a bit long, but I understand it depends on common situation.Very sattisfied.
It went fast. The whole thing. Packed perfectly. The presence of the smell of rubber is. It must disappear. I really liked the set. Silicone tight.
I ordered the goods 10.12, received a courier in Voronezh 16.12. Bought for 1348,04 with discounts from the store, AliExpress and coins. Everything came whole. The set is just super. It is very convenient to work with these devices. Definitely recommend
Geras. Minkšto silikono. Jaučiasi Toks Kaip dažų kvapas, bet perplovus Manau išnyks. Kokybiški, todėl rekomenduoju
Excellent quality! Wooden handles, good plastic. Everything is large enough and strong! Delivery was 3 days from the order)
The silicone part smelled pretty bad, but, like everyone else, it was a day later. There is a small obloy. Wooden handles are rough, there are roughness and peeled ends. In my opinion, the devices for liquids are small and there is no noise under the dumplings. After the purchase, I found that there is a completely colorful set on sale. These sets are sold under different names everywhere, including WB.
Пришёл в Москву за 2(!!!) дня, курьер принёс домой. Качество отличное, можно мыть в посудомойке, к раскалённым сковородкам приборы не прилипают, не плавятся. Заказывала цвет темно-серый, но мне кажется, что есть небольшой зелёный отлив, не критично.
mega piękne