Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Very fast delivery But small size We took 4 years size 5 Tic in used
Grazus treningas plonas medvilne anukui Tiko 110cm clock 3.5Metu
The goods are excellent came during not yet measured, but it seems to be normal
great quality!
Tovar sootvetstvujet opisaniju!
Cute suit color good
Dres cienki ale jak za taką cenę to polecam.
Excelente
Excellent suit of good quality. For 3 years, the size of 4 T is a little more, in a couple of months it will be just. Thank you honest store!
Very elegant and light
тонкий летний спортивный костюм. очень довольна. на площадку ходить будет в кайф. и не сильно маркий. спасибо продавцу за скидку.
jai reçu ce que j avis commandé. je suis très satisfaite
Recommend, perfect as with photos. Size only better take about one bigger than J est. Because in sweatshirt comes a pants so just in time.
I order a second year, a good suit Fast Delivery
хороший трикотаж. тонкий но не рыхлый. рекомендую. маломерки. размер 5, на бирке 120. как раз на 3.5 года рост примерно 110
Love it!! 2 weeks shipping only and good quality for the money thank you
Very cool suit, thin, just now at home to walk. Son did not get out of him for 3 days)
Suit for summer evenings-thin. The quality of tailoring is average, with threads (but this is not a problem to fix). Good looking. Slightly small. Thanks for the good price! Seller honest!
A good suit, the store is good!
The suit is just gorgeous. We are a little big, for 2 years took the size of 110. I recommend the store, he is well done. There was a surprisingly low price for costumes, 350 rubles. I ordered 3 different costumes. The seller wrote that he was wrong about the price and can only send one suit or refund. Also sent different versions of summer suits that he can send out. I left this suit that I ordered, And the other two positions canceled, the money returned for them quickly. The parcel came in 2 weeks with full tracking. In general, we have a very cool, fashionable oversize suit for 316 rubles (when paying, coins were removed)
Tracksuit is beautiful! Selling wanted me what true push set shorts + blouse, but I the uparłam on what zamówiłam and actually sent dresik
Great suit! Sewn neatly, fabric-Jersey football. I'm very happy! Thank you store and Ali!
top
I liked it, there are shortcomings, but quickly came. I will order more from this store. The child 1,2 we weigh 12 kilograms, there is a stock just by the spring will be excellent.
It looks thin, but for the summer, cool weather is the most. It came very quickly. It's worth your money. I liked it very much. Seller Thank you