Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Excellent))) fully corresponds to the description! My daughter does not want to dress any more... Wears only it
The coat is very cool and stylish. The quality is super, for such a price it is straight very very. Inside insulated for autumn itself. Incredibly stylish and fashionable. I didn't talk to pradavatets. Delivery to Brest (Belarus) somewhere 1,5 months. A little debt, but it's worth it.
I liked the quality, the thread does not stick out, the color matches the photo, it fits on a warm autumn
Super take will not regret
The coat is wonderful and for height of 116 in size
The coat is thin and slightly small
Polecam!!!
The coat is good, soft fabric. Sewn neatly. For 6 years, the growth of 120 took 7 T. Just right. Sits oversea
6t by 116, US 108 is great, for the spring will be fine. Coat of warm fabric, but thin. As a gift put a toy, very nice!
Nice coat. Sew neatly. Sits perfectly size was selected on recommendations. Delivery is very fast.
Thank you. Overcoat is amazing
I ordered for growth, but it turned out just right, I'm afraid in the spring it will be not enough. Expected a little different quality for this money, a little not neatly sewn, a lot of threads had to be cut, poorly overlaid loops, but these are small things, in general not bad. Steamed, the daughter is happy
Thanks
Beautiful, but very light, on the money of the summer exclusively. Please note that the cow is not an ornament, but just a separate toy on the keychain, which is nowhere to buckle to the coat, except for buttons.
The coat are as described, good material. worth buying, but the delivery is almost a month
good
The coat is super, on height 105 size 5 most that, there is a stock.
Wonderful coat!!! the quality is excellent, inside Lining with a heater, for the autumn is the most. Slightly stuck out the thread, but it's not scary. The store sent the order very quickly and it is the fastest delivery in all my shopping history on Ali 2 weeks! With the seller did not communicate, there was no need. So girls, I definitely recommend to buy!
Nice coat. Although more like a wool jacket. On the cold does not fit, on the off-season the most it. It came very quickly to Moscow
The coat is cool. The oversize for 116 turned out.) A couple of threads cut off, there's nothing more to complain about. Wool in the composition is exactly there, maybe even more than half.
Too beautiful quality +++++++++ better than on photo
The coat was taken to a girl 2,7, the sleeves even slightly rolled up. Sits very well, the quality of norms. It came quickly.
Cool coat, came up for three years, came quickly
The coat is excellent. For autumn-spring + 15-+ 7
A good coat, slightly improved it, removed the patches on the elbows, changed the buttons. The fabric rolls a little, let's see how much is enough.