Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
To the store-thank you! The goods as in the description. I did not communicate with the seller. Sent the goods quickly. In China, logistics was traceable. And in a week, China sent to Russia. But the Russian Post, as always brakes. I liked the goods. Seller recommend. Prosperity, to your store.
Cool dress. And the fabric and sewing are gorgeous. At 48 Well sat XL
Mom is delighted with my New Year's gift. At its 52 size perfectly fit, even at a height of 155 cm. The length does not need to be shortened. Great Store!!!
Thanks for the dress. The goods are received well packed, quickly on time delivery. The color of the dress corresponds to the declared, on the OG 100/ot88/OB 102 XL came almost perfectly.
I am very satisfied
All perfect thank you
A little did not guess with the size, I had to suture
The dress is wonderful, fit fit on chest girth 110 cm waist circumference 100 cm shoulder width 40-41 cm. Tight jersey for winter just right. To the store Thank you very much, very quality goods
Nice dress! In razmrer, as in the picture! Washed perfectly, worn even better! I recommend the goods and the store. Delivery is very fast
Beautiful dress. Material stretch-stretches. Slim. On lush ladies you need pulling underwear.
It's like in picture.
Same as the image urda very well
Perfect. My wife is the most beautiful woman
Beautiful dress, it is very well made and is very ladylike, it covers the knee. It consits of stable material and very elastic-my recommendation!
Super dress.
I liked it. Everything came up.
Unfortunately, the stomach is too big, but the dress is wonderful. It is better to take 1-2 sizes larger
The dress is cute, there is not a big smell. On OG 105 cm, from 86 cm, about 104 cm. The village is not bad. Looks strict.
Good Goods. fast delivery.
Prefect!
Super recommend
Nice model, I looked great looks made to medidamedi XXL
The quality of sewing the dress as always excellent, the only negative is not enough lining, because. The material is not very dense. The size is the same as the size grid, delivery to Tula about two weeks. Seller recommend!!!
Delivery to St. Petersburg 12 days. Black striped 2 + L on OG = 96, OT = 80, OB = 102 village is good. In the chest freely, sit down and on the OG = 100. Synthetics, thin. It is not clear why the entire back of the zipper, the dress is elastic, it is easy and so dressed. Generally normal, although expectations were much more. After washing, everything is OK. It doesn't crumple. Sewn well.
cute dress, good for office. thin material but not see through, will show lines of bra/underwear. overall it's nice.