Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Great jacket.
The autumn jacket is good. there is no smell. The seams are even. Seller recommend. I liked everything. At 3 года-3т approached, in size
Exactly to the picture. Very vivid colors. It's very finite kind of windbreaker. I loved it and good quality. The size the store recommended me the 2t( 24 months) and I came perfect. Neither fair nor great, perfect for now, which is nailed. My baby's 13 months old but he's big. It will measure about 80 cm or so. Communication with the excellent seller and I recommend it 100x100. Order arrived before estimate.
It's the second time q bought it for my twins. I love it.
lovely colour!
With the store did not communicate, the windbreaker reached in a month! On the hands and back are sewn reflective inserts in the form of a star! Qualitatively sewn! After washing, nothing has changed! Unrealistically cool looks! All passers-by do compliments! Seller and recommend!
Good raincoat, bright, as in the photo. Thin, under it you need a warm sweater
Excellent Product arrived very fast in good condition. Recommended
брали на два года,рост 98(4Т)на куртки написано 110отличная курточка
замечательная курточка. на ребенка ростом 80 см идеально с небольшим запасом. пришла в СПб за 1,5 недели
The coat arrived to Hungary in 13 working days in good conditions. Same as on the pics. Tracking did not show where the item, It was only "ready for dispatch" .
Received very fast! 2 weeks
Very nice product.
Perfect, product and shipping
Excelente, tal cual la foto y el envío muy rápido!
Thank you
item received. good size and good buy. grandson loves it very much
Классная ветровка, взяла 3т на рост 92(2 года ,на крупного мальчика) чуть с запасомна осень и весну хватит
Нитки, конечно, очень торчат.
Very cool bolero, but very long szło, myślałam that no longer will arrive. Size corresponds to our 86. Recommend
The windbreaker is very good, on a cool summer what you need. The store is well done, even with the situation in the country of departure, sent quickly, thank you.
Great! great! Super bright colors, it's a raincoat type to put on top of jerseys or shirts, very good fabric and the perfect neck lining, it is not warm, solo only raincoat. It's lovely and shipping pretty fast.
Cool jacket for a cool guy! On height 80 and weight 11,5 kg the size of 24 months came up perfectly, the ass covers, there is a stock, for a year enough. Inside the cotton neck, lining polyester, took for a cool summer, to protect from the wind, then what you need!
Fast shipping. It fits in the mailbox. Reflective stars. It's quite a size.
Super jacket! The child is delighted :)))