Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
So far, everything is normal, how will the plug be clearly normal or not
Order came quickly. It is packed very qualitatively (see the photo), the seal is in place. The configuration is intuitive. The quality of the picture is visible in the photo. The set is very satisfied. I recommend the store and the goods.
PL: Set ordered on Sunday, parcel received in Thursday south, despite that choosed shipping from China as it was cheaper. Pack less than I expected. All The agrees, beautifully packaged, nothing is damaged. Not have tested yet since I have no monitor. Wonders me only one: can the camera does not require additional power by separate plug, then you had to purchase additional power cables and some switchgear... ??? Strongly recommended!!!
Very fast delivery. Quality Packing. Look great. i will add the review after installation. thank you very much to the store and prosperity to the store!!!
The parcel came quickly, the store is sociable, always answers questions, if problems arise, they are solved promptly. I order from him not the first time. For order and speed 5 points! I'll order more.
Impressed by the quality of the goods, its packing and delivery speed.
DVR with dents, like everyone else. In the rest all the norms. Picture is. I took it without a hard one-I bought it with a guarantee in the CSN.
Cameras work. I had a little magic with the application on the phone.
I received my order of the camera are good and the accessories are also super
I ordered from Moscow to Biysk. The store sent quickly. He answered the messages. Got almost 2 weeks. At some stage, the parcel from the delivery service moved to the Russian post office. That's probably why it took so long. Delivered everything whole. Packed just in boxes, and the receiver itself in foamed lamb. Checked it, it worked. A week later I mounted and one camera in the mobile application does not show, although IR illumination and just backlight works. The quality is so-so, of course, I may still be building, but it seems that I 've already set everything up where I can. Night shooting at a long distance also leaves much to be desired. The sound is written with some kind of clicks, until I understand this. Attention!!! Notification on the phone about the alarm only paid!!! For this minus of course. Bought in early June 2022 for 32 000 with 8 cameras.
Excellent cameras, at a good price. Took 4 pieces 5 MP Poe. Before Germany came in three days, as the delivery was from Poland. Well packed, nothing hurt. Included: 4 cameras, 4 Poe cable 20 m, 4 caps to protect the connection from rain, recorder, LAN cable to connect with the router, mouse, remote control 4 stickers for marking drilling holes for mounting the camera, 2 stickers "Video surveillance 24 hours", power supply. The connection is very simple, the cameras are all determined by themselves. When you first turn on the password, you do not need to enter, then you need to come up with your own. Settings are very many, still have to understand. Cameras are shot very well. If poor quality, you need to switch SD mode to HD in the app, see screenshot. When I install all the cameras and test, I will unsign.
Gorgeous! Everything works! There are no complaints! When connecting and checking on the screen immediately there is a picture. Took two sets at once. In this everything is great! In the previous cable was damaged and the cameras required a password because of this there was no image on the screen. No matter what, the cameras are excellent. Recommend!
The store sent the parcel quickly, Bashkiria warehouse Moscow reached within 6 days. The box was myatina corner, DVR bit myatina, shipping think so. To confirm a review, in general, are satisfied. Thank you! Recommend
Parcel arrived quickly, can verify the operation, box a hub in неработоспособном condition. What to do?
Delivered quickly. Not but from other camera, work very well
Very fast delivery from European warehouse The quality of the equipment is good. The video image is clear. Easy installation
Delivery by courier, good equipment (stickers, bolts to Winchester, mouse, remote...), did not connect yet, with the appearance of everything
The order was very satisfied. The store is sociable, he answered all questions promptly. I asked that in order to count longer cables, everything was done without problems. Express delivery received the order in a week, the courier brought home. The completeness of the order was complete, and even more so, instead of the disc for 1 T, the seller sent the disk for 2 T absolutely without any additional charge. Thank him so much. The whole kit connected, all the cameras work, the video quality is excellent. Thank you. Seller recommend
Everything came very quickly and corresponds to the description when ordering. Without any defects. 18.02.22 in 03:40 H There was an order from China express delivery wrote that the delivery time on March 3 (03.03.22) in fact is much earlier and 23.02.22 at 12:45 the courier delivered the parcel to Belin
The goods came very quickly by courier to the house. Looks like a quality product. I have not checked the work yet.
Everything arrived in good condition , no damaged package. I will test de camera system in a couples of days . Thank you !
It's nice to deal with such a pride. For such a price, what you need. You can as what to do in order to quickly alert the phone to react.
Shipping fast. Packing is just super! Like work, completely did not connect
Like everything works... The order went to Kemerovo for 8 days the store long sent the goods, but it came quickly.
Best store! Decides both under warranty and quickly sends. Always in touch!