Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Cameras video surveillance is very good, but the face is not possible, not to mention the number of the machine
Dobrej jakości kamery. polecamy i kupię jeszcze.
Very fast delivery to Hungary, less than 5 days. Not tested jet.
Ordered December 15, received December 20 in Perm. Full package, the description corresponds to the claimed. When connected, everything works, the picture is good. Recommend.
Fast delivery everything works well thanks to the store
Excellent quality
Order from 11.11 was delivered 24.12. EMS shipping. Cameras norms, but the delivery of goods is too long.
Excellent cameras, but very long delivery.
I'll do it again. Cameras are steep and with the store can be negotiated. Thanks again.
Everything works
Excellent video recorder and camera! Fast shipping! In Russia to Hmao in 1,5 weeks.
Cameras connected, work. Not yet installed
Bardzo fajny zestaw. wszystko działa. Niestety 1 kamera nie przesyła obrazu. po dyskusji i założeniu sporu sprzedawca oddał pieniądze za 1 kamerę. Reszta działa rewelacyjnie. Trochę problemów miałem z dostępem do informacji dotyczącej aplikacji na windows (CMS). OGÓLNIE POLECAM
Probably the coolest video surveillance kit on Ali. Key advantages: microphone, speaker, floodlight, smart detect people in the picture, convenient remote interaction with the DVR via mobile and PC. Top
Everything is perfectly packed, 1 camera connected, everything works both day and night. I brought the courier DPD. Shipping from 11.11 to 23.12
The order is delivered in three days by courier! Everything works. When payment was problem, did not pass twice payment (by bank fault) and each time a new order was formed, total got three orders paid for the last third (the first two canceled) because of this, I lost a discount, be careful. Seller recommend.
Delivered to Jamaica in just seven days, excellent service, store answered all questions and wasted no time in shipping, will definitely recommend, many thanks seller.
For opłacenia even duty 230,00 USD. Following for this goods looks professionally, metal housing camera. RECOMMEND
good quick freight and so clear.thanks
Very fast and free shipping with Czech DHLem. Set Super qualitative, contact with store bezproblemowy. I ordered another.