Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Nice set. Slightly there is a smell of glue.
The goods themselves are good, but took a very long time, an order in Russia
Set good, parcel arrived quickly.
It's very fast, for 11 days Kaliningrad region, delivered by courier. Set not bad, but very strong smell of plastic
I loved all: color, material and workmanship of utensils.❤❤❤❤
Not bad, that's just smell (hoping to erode
Amazing, just amazing too too well I highly recommend this item no deception just surprising I have no contact with the store but it is arrived faster than expected
Quality суперу! Seller responsible! Fast delivery! Recommend!!!
Very high quality silicone blade with wood handles. The blade is quite hard, stir the products on the pan, convenient, the handles are made of solid wood (most likely beech). Forceps (been wanting with silicone pads, that would not scratch plate grill plate) made of good stainless steel (the foil :-)) Bucket-stand made of plastic. Very nice. Recommend to buy
There were problems, but think Shipping guilty, and the items like
Very nice I am satisfied with this purchase came quickly. Identical to the photo not even worth taking it in photo
The quality it is super go I am completely satisfied
Good product as shown in the photo
I am really pleased with this product, shame that theres writing on the tin but aside from that it looks great. everything is topped with silicone and the handles are real wood.
Everything is fine. I recommend to buy. Wife is very pleased
The set is very cool. A little there was a chemical smell, but after washing is not felt. silicone is good, dense, not flexible. thank you very much to the store for the fast shipment, I am very
Very satisfied, we have one blade 250 at least, and here is a whole set
набор пришёл за две недели в пятерочку, всё целое. все приборы соответствуют картинке, материал силикон. немного вонючий, но надеюсь, проветрится. в целом приборы очень понравились, нужны такие для готовки на антипригарной посуде, не повредят покрытие. на паре приборов места стыка выглядят не очень надежно, надеюсь не отвалится не совсем поняла, для чего ложка без ручки, она слишком мягкая, чтоб ей черпать)
Chic set! The price is clearly understated! Color fire! Quality fire! In Khabarovsk came sooo quickly!
The order arrived quite quickly, delivered by The Courier. The packaging was torn, but nothing was damaged. The whole thing.
I liked it very much, I fit well into the interior of the kitchen.
товар полностью соответствует описанию. качество отличное. пришло то,что я заказала. посылка пришла через 3 недели. продавец молодец. РЕКОМЕНДУЮ
I order a second time. fast delivery, at the point of issue DPD. quality is excellent, the tree is very beautiful and color too.
Fast delivery, took in five. The box is not crumpled, everything is neatly packed. Cooks Look Super! There is a smell, but I think after washing will be lost.
Everything came in excellent condition, quickly. The courier brought it home. I ordered it in the period of the action, at a very good price, because I put 10 out of 10. I will order another mother in black!