Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
набор пришёл за две недели в пятерочку, всё целое. все приборы соответствуют картинке, материал силикон. немного вонючий, но надеюсь, проветрится. в целом приборы очень понравились, нужны такие для готовки на антипригарной посуде, не повредят покрытие. на паре приборов места стыка выглядят не очень надежно, надеюсь не отвалится не совсем поняла, для чего ложка без ручки, она слишком мягкая, чтоб ей черпать)
Chic set! The price is clearly understated! Color fire! Quality fire! In Khabarovsk came sooo quickly!
The order arrived quite quickly, delivered by The Courier. The packaging was torn, but nothing was damaged. The whole thing.
I liked it very much, I fit well into the interior of the kitchen.
товар полностью соответствует описанию. качество отличное. пришло то,что я заказала. посылка пришла через 3 недели. продавец молодец. РЕКОМЕНДУЮ
I order a second time. fast delivery, at the point of issue DPD. quality is excellent, the tree is very beautiful and color too.
Fast delivery, took in five. The box is not crumpled, everything is neatly packed. Cooks Look Super! There is a smell, but I think after washing will be lost.
Everything came in excellent condition, quickly. The courier brought it home. I ordered it in the period of the action, at a very good price, because I put 10 out of 10. I will order another mother in black!
Wonderful set! Very qualitatively made, to Moscow delivery in a week. Handles are wooden, silicone tips, the color is magical :) thanks to the store!
Delivery fast, set convenient. Wooden handles with holes for the possibility of suspension. Comes with a bucket for storing the entire collection
Order placed on Saturday, September 25, 2021 and received on Wednesday, September 29. With a weekend in the middle, the announced 3 days deadline is perfectly respected! Items of very good quality and conform to the description.⭐⭐⭐⭐⭐ Very good price compared to Internet ads selling exactly the same product in "promotion" at 40 €! Very happy with this purchase. Only downside: I sent a message a few moments after my order because I did not want to be delivered to my usual address. Instead of canceling my order and ironing a new one, I found it easier to report my error... I was told that the necessary would be done! . .. Unfortunately that was not the case! Too bad!!!
Good and pretty.
Great goods! Fully complies with the description
Order received delivery very fast sealer Super I really like the packing excellent shorter all at the highest level thank you very much for the good product I recommend!!!
Very cool kitchen utensils))))) the color is generally excellent)))))
So far I have not used in practice, but externally very high quality
Great set! Everything came very quickly and without damage! Recommend.
It came quickly, the quality is excellent
bonito, según lo q esperaba, el bote de plástico duro
Good for what I paid. Wood handles. The silicon tends to be hard to wash: seems to attract the grease.
All OK, goods consistent with the description. Recommend
Ordered 08-28 give 09-07 .Perfect thank you
We take the second time, everything is fine!
Very fast delivery. Good qulity. I hope it will last a long time.
After I placed an order that I didn't get there and they charged me part of it I got the next one to arrive and the only facility the store put me was give me 1 discount