Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
This is my second order from Reolink. *Very satisfied *Very happy *fast delivery to different countries (DHL tracking provided) *good communication with store *To Lithuania arrived within 5 working days will buy again and again. thank you
Very fast shipping! Recommend!!!
All Good Thanks
Very fast and exactly as advertised. Very happy with the product
Very good quiality !!
Always was satisfied with the company Reolink camera just super as in the expensive segment claims to cameras no just asked the store to send the cameras with a flash card he ignored my wish!.!!!!!
looks very professional
Delivery 5 days from the warehouse from Russia. Everything works. The only complete cable is thread.
Very good cameras come from germaany 6 days
Received, like description, perfect works, thanks.
Good
We were satisfied. Cameras capture a large enough range of territory. Good visibility both day and night. Quickly connects to the phone. Images are not lubricated, does not slow down. In general, the thing is useful and well-developed.
Delivery is very fast days 7. Ordered on the advice of a friend already purchased this kit. I will add a review. There was no need to communicate with the store.
Delivery fast camera came in 2 weeks in Khabarovsk. On the quality of the cameras everything is fine, the picture is good, on the street there are-30 cameras work. Of the minuses: one kmer with a defect (black spot on the image), with the producer did not agree. to I return the camera and wait for the month for me is not an option (sold return camera and send new, or coupon for 5 $).
As always, 2 days and order at home. Everything is fixed from and packed perfectly. Thanks I recommend a order.
Лучшие камеры и регистратор по соотношению цены / качества. Жду H265!!!
Delivered really quickly I'm very happy with my purchase
Everything is fine as always, this time it went a little longer, but in two weeks lay down. Thank you so much. The only one camera out of eight slightly buzzes the sound, but the client was not critical.
Came quickly, everything is whole, the cameras work well justify their price
The goods are satisfied! Shipping fast.
Fast shipping! As always, everything is on top! Recommend!
Very good!!! The order came very quickly! Did not expect! Thank you!!! Quality at altitude! So hold!!! You are my favorite store!
Looks all good. arrived to LT in about 10days. Everything packed really good. Haven't tried it yet though.
Delivery 10 days to Pskov. Connection "from the box", excellent workmanship. Everything is super! There's no cooler register.
It's okay, quickly. Delivered to the doors by IML. Recommend. Bought for Black Friday for 20120 rubles.