Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Full set. Convenient, that leads to 18 m complete, enough for the house. Camera stuck, show. Internet stuck, download the application, it works. Hard disk 1800 MB.
All perfect
Quality is good,
The order arrived quickly, through Pyaterochka
The goods are just super. Delivery lightning!!!
Super image quality 1A
It was my third order of Reolink NVR system. All perfect! Thanks! ⭐⭐⭐⭐⭐
The cameras are good, the recorder with the HDD installed, the twisted pair is internal, and the cameras are street.
ok
как всегда все идеально
THANK YOU
With this order did not have a nice casus, the order amount was 35000 rubles, the store sent from the warehouse of Russia and the type of him someone got in a very different city and I was completed with this order at least by the number of the recipient of a very other, The seller admitted that he sent me a foreign track number, only I do not understand why they did it, on a foreign track the weight was 2 kg and my order weighed 9 kg. In this store I buy often and a lot and such an act of the seller surprised me very much, the star will not shoot since the store is really the best and Reolink the best the Now about the recorder; easy to manage, all in Russian language, the only thing when setting up or when viewing the recorder is rushing, but in the mobile app and in the app. Through the Internet to the recorder you can hook up any IP camera and not even Reolink. To buy I recommend!
It came very quickly.
An excellent kit for relatively little money. Soft on Android and Windows is not buggy, perfectly Russified. Many settings for different requirements. The picture is bright and juicy. As an experiment connected the camera on a twisted pair of 180 meters long, and introduce the gentlemen, she picked up and earned!!! Tried the same connection on the kit from the daughter Hikvision-hiwatch alas the result was negative. Here you are and a famous brand and gaining momentum Reolink., The only negative in Reolink is that there is no video capture codec h265. this flaw, you can of course compile a more capacious hard disk.
ok
Very fast delivery
Delivered in 7 days. The quality of the kit is high. Everything is connected very easily. The camera works even with a 40 meter wire, which pleasantly surprised. I recommend the store.
Cool kit. Delivery to door by Courier
Ordered 02.05.2021 order brought home 05.05.2021. Rostov-on-Don
Received, like description. Thanks.
All OK
This is my second order from Reolink. *Very satisfied *Very happy *fast delivery to different countries (DHL tracking provided) *good communication with store *To Lithuania arrived within 5 working days will buy again and again. thank you
Very fast shipping! Recommend!!!
All Good Thanks
Very fast and exactly as advertised. Very happy with the product