Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Very happy with the diver, it's beautiful and I recommend them to 100%
Very beautiful suit
Nice suit. Quality seams. Nice stuff. After washing, the sticker did not spoil. Delivery to Kazan 15 days. At the age of 3,5 came up perfectly.
Very cool suit. She took 3 t to me. Son 2,2 but he is high) the quality is good) I will take more)
Я заказывала несколько костюмов. Качество у все костюмов нормальное, были торчащие нитки, но это все обрезается, дыр не было, на вид все хорошо. А вот размер 4Т в разных костюмах разный, какие-то на рост 90 уже сейчас хорошо, запас совсем не большой, в каких-то запас побольше. Продавец быстро и оперативно отвечал на все вопросы. Пока нам все понравилось.
Chulísimo.
Excellent suits, good quality, fast delivery. Seller advise
HB... well, almost. )) It looks very nice and decent. Quality is equal to price. Bought for $10.81 It's been three weeks. I haven't washed it yet.
Thank you, malomerki, take a larger size, for height 107, took 120
The quality is not bad, the fabric is pleasant, for a warm spring-the beginning of summer
Delivery is very fast and tracked. Good Goods. The material is dense.
Thinner than I thought
A good suit, the fabric is pleasant. the parcel went 3 weeks
awesome clothes. can't complain at all
I ordered three suits. My husband and child. Three different stores. This one came to saamym last. Decent quality. By density at degrees 16 heat.
The quality of both seems good. It looks good, I liked it very much, I still don't measure it because the temperature is very hot, but it is but to fit you well, recommended!
The quality is very good, nothing sticks out anywhere. The top is a dense fabric, like jeans, the bottom is a thin light fabric. It is not clear a little in what weather to wear because of the quality of trousers, T. K. The fabric is light.
A good suit, the top is excellent, the bottom of course looks cheap, but in general it looks not bad. Child 1,5 height 90, ordered 2 T, up back-to-back, and the bottom for growth.
Nice same Wing photo! And good quality ideal for summer evenings
Легкий хлопковый костюм. Размерная сетка соответствует . Снимаю звезду, так как была оплачена курьерская доставка, а пришлось забирать самой, что не удобно вообще.