Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Perfecto
Good with sticking strip.
Very good for me I love
El adhesivo no es muy bueno.
Thank you salesman, it's arrived perfect. Recommend product
It's just as shown. The double-sided adhesive feels good. And the clip is strong enough to adjust seasonings with boats of relatively different sizes. I liked it pretty much. If you have like me a lot of knowledge I recommend. I was surprised how fast I got to Canary Islands. It always takes a long time
Sujeta los botes de especies con firmeza. Le pondré unas gotas de Súper 3 porque se ha descolgado (de ahí la foto sin especias).
Super practical. Stop fixing them better and leave them empty for 24 hours to later put spices. So the glue will be stronger.
מצויין. Matching the description. Comfortable very use. It's packed well not broken and damaged. Recommend very No תקשרתי with store, no need. All shipped quickly and high-quality
It's very good product I love it
Very satisfied, ordered a second time, as there was not enough
The order came quickly. The holder is good, the jars hold tight. Together with the holder, the store put two-sided Scotch. I don't know how to hold it, they haven't hung it yet. The packaging was torn on one side, but I think it's how our mail works. Nothing broke, it's already good. The seller Thank you very much. Recommend.
All good
The product is such that the description, the quality in plain sight is quite good, but the glue cannot with the weight of the species boats It falls all the time
is very good good I am so happy ,❤️
As they describe them, stuck inside a kitchen cabinet and hold the weight well and everything perfect. Recommended
All good
Just was I was looking for to organize my spices. Looks sturdy, and holds well different sizes. Highly recommended
Excellent product. It comes with adhesive strips and each fastener can be separated from the rest and put separately, if desired. I 've placed them in the freezer door of the fridge and fable.
All perfect!
Fast and good quality
Very good
llego muy rapido.
genial
love them . easy to fit ,fast delivery