Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
Nice dress. On the size 46-48, ordered L, it would be better m. The belt from the dress was replaced with a white belt. Everything is beautiful! Thank you!
Nice dress thank you
The dress came in the Perm Territory for 18 days. The size of the dress came up, but the color is different from the photo. In general, it's not bad. For the summer, on cool days is good and for parties too. The dress is very electrified, probably after a haircut with air conditioning and anti-static treatment will be less. Looks good. I did not take a picture, because The dress did not iron.
An excellent store, consulting on a dimensional grid, in touch. Dress of good quality. Delivery in 10 days
Delivery of the Parcel 2 weeks, with the store did not communicate. With the size guessed, on my parameters 90-75-100, height 158, the dress village is perfect. Size L corresponds to 46 size. The fabric is similar to chiffon, pleasant to the touch, electrified, there is a lining, it does not shine through. I liked the color, it's coffee with milk. Let's see how it will be worn
Платье отличное, размер подошёл. Спасибо за быструю доставку.
In general, the dress is not bad. For every day. But. Firstly, the elastic band is sewn on the belt, whether you are wearing a belt or not-the dress goes up. And if you are not thin, then the look is as if you are in position. Secondly, there are leads. And they are white-noticeable. And so norms. It has come weeks for 2
The dress is very good. It looks great. At OG 96, the size approached perfectly.
Thank you very much. Very beautiful.
Very pretty and elegant dress for any occasion.
A wonderful dress gave her girlfriend sits perfectly size in size
Beautiful, but it turned out to be great.
The dress came in 25 days, the quality is decent. The model is very successful. The fabric of the lining is strongly magnetic, but it is easily solved by antistatic. In the complete set of a belt made of chiffon main fabric, looks simple. The belt is wider,
The dress was pleasant, the reviews were fixed, at its height 153, took the size of M. Waist and sleeves are all perfect, the only length of the dress is up to the middle of the calves, but this is not critical can be shortened. The track was tracked, but it went for a very long time, in Primorye a little more than a month. Seller recommend
I liked the dress. Electrically, but after washing with air conditioning and handling antistatic everything is fine. Size XL very well approached the parameters og109 from 93 to 105, the belt that comes in the kit is not needed in principle.
The dress corresponds to the description of the lining in the entire length of the skirt that is very good, and the elastic band belt will fit even at 52 but the style is full. The dress will be used simply but looks decent. Thanks to the store I recommend to buy.
Платье супер. Да, синтетика, но приятная к телу. Боялась, что будет мало. Но нет, на 48 р. в самый раз. Смотрится шикарно. Доставка быстрая. Товар и продавца рекомендую.
Dress on lining. sewn neatly
Платье очень красивое. На мой размер 42-44, рост 166, заказала М, село хорошо, меньше не надо. Доставка была долгая, не отслеживался, но продавец был на связи. Спасибо!
Kupuvavai friendship on the sub-arunok, all super food Duge was like paying
The dress really liked it, the quality is excellent! It's airy, it's light! In rep. Bashkortostan came for 2 weeks, thank you!!! Perfectly Fit XXL to Russian 50 size
The item corresponds with description. Happy with the purchase. Good quality. Thank you store.
Delicate, beautiful, light dress. The size approached. Quality norms.