Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
I order this headphones for the second time. The product is really good, my wife used it (not very accurate, she has broken one ear piece) and asked for the same one. Accumulator capacity is impressive- it lasts more than the whole day of use. Also very nice look. The delivery is not fast.
works well. thank you
Very happy product
Same as the description, I'm just going to test the battery life, sound or it's a big deal but better than others I 've ever had, arrived fast in 14 days to Japan
Easily and without hemorrhoids connected to two Samsung (7ke and 10ke). After that, one of the Samsungs reconnected to the car, but the call to it blumped in the headphones, and the conversation went through the speakers and the microphone of the car while from the second Samsung played podcast. Wonderful. It remains to understand how much they will last in my hard operation. Wiring seems flimsy.
You 've come very well. Packaged and in perfect condition I tried it and it goes great It's just how it looks in the picture It has replacement headphones Has arrived in just 9 days Recommended
Workers fully, correspond to the description. Well packed. The sound is four and a half of five. Long hold the charge, as indicated in the characteristics. Comfortable to wear, with ears do not fall out.
The headphones came for DV in 20 days-this is a pre record! The headphones themselves are straight top for their money there are no stock noise, the sound is quite deep, magnets work. In 5 hours, the battery was discharged only for a quarter, so if you look for decent headphones for little money, then it is your choice.
First pairing the sound is not stable with noise every second. I disconnect it, turn off Bluetooth on both ends and reconnect. This time the sound is great. I like the control to go to next or previous songs besides volume control. This is very convenient during workout or hiking. So far I feel it's better than my Samsung level 1 which costs 3 times more
Excellent article, it is exactly as the description.
Good as always, still will test the battery life but excellent sound quality and bass are well highlighted
very good
It's been 26 days in Zaporozhye. Interest on 70 was charging, 4 days rose. I compare with Lenovo E5. The battery is clear better, the volume is approximately the same, more bass washing, the ears themselves are not comfortable because of the round shape (it is not convenient to insert into the ears). In general, I liked the headphones.
very good
The store sent fast, came within a month, work well, stick fast, the charge is enough for 3 days of use. Great headphones. Recommend.
The store sent the goods quickly can be said молнееносно. The product corresponds to everything works.