Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
for me it's the second time I buy it. Nice jacket and fast shipping
good light jacket for autumn, store was very helpful and responsive in choosing the correct size for me. thanks
Took on 178 cm 85 kg, did not fit the arms, short and narrow in the shoulders. Took 4XL, it was necessary to take on a larger size.
6 chlorine-56 size
The chicken is gorgeous! The main thing with the size is not to fly
Thank the store order sent quickly jacket of good quality for height 178 and weight 89 took XXXL sells excellent
Good days! Order profitably less than a month. Size is 7хl on our 54, my weight is 104, height is 180, chest volume is 124, there is tummy volume is 112. The jacket is like a molded. Outwardly looks quite worthy. Odor pocket is internal and two side with narvji. Zipper, seams and Foxon himself jacket worthy. Ta'an doesn't look cheap, no smell. Seller recommend. Deserved five stars.
never received but it's not the stores fault
Excelent quality, but is very small to larger sizes.
Super true cool I liked thanks to the store))
nice
Gorgeous jacket for funny money. I'm delighted! Seller gold! Not that we have in the country. Prosperity to you and your conscientious work.
30
Excellent windbreaker for a reasonable price. Good fabric, perfect sewing. The model is comfortable and practical. Took on a height of 171 cm, weight 71 kg., very satisfied with the result. Delivery to Belarus took three months, but all the fault of the Chinese New Year and belpost)) The store is attentive, helped to choose the right size. I recommend the product and the seller.
Excellent, I liked everything, good quality
store very polite helped me resolving the problem
The jacket all came up later to write off more!
Good quality
In the New Year of the Rat with a new jacket. All praise for the product and service. Greetings from Croatia
He sent me an erroneous size, was not compensated for any remuneration for his mistake and could not use it
I have received goods, and yield good size fitting on Bobo 45kg height 150 cm, products very good I love it, rekondet for stores, terimakasih lot
Good Quality
Everything is fine
The jacket comes in perfect condition ... the store is really social. It even helped me get the same size that I want ... what better than this .. thank you soo much
Very good