Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Excellent bag for your things, smells like skin. Recommend.
Was pleasantly surprised by the speed of delivery, came a bag for 5 days, a very convenient briefcase, the color matches, functionality is the same, thanks to the store!!! I will recommend to my partners.
looks like a good Quality product. For practical application we will see in time
Excellent bag, my husband is happy.
Is very good
The parcel came to Moscow for a week, bought my father, very satisfied. Worth your money. I did not communicate with the store, I can not say anything about it
The bag is excellent, fully corresponds to the description. Some sutures. No smell. Packed for 5 +. I recommend the store.
The bag is just roomy. Good quality leather. The smell of Cody. Oecheng fast delivery,, 7 days .. Recommend
Very nice bag. I came quickly.
Seems to be good value for money looks as expected
super
Excellent bag, quality.
NICE
Beautiful bag for work and pretty good workmanship-recommend
Quality is excellent
Sending the bag was from China, in Russia there was no such color. Delivery month. The bag was not tracked (came to the Post Office). The time of protection of this product was finished, opened a dispute (sold did not cheat) and the bag came. Quality satisfied. Thank you store. I would just like not to reach the dispute (the goods were tracked, came on time).
Good bag. Price-quality by 5 points
The order was delivered to the house. Ordered 29.02 brought 12.03 to the NSO. In general, the order is satisfied, the bag is excellent, but the smell is very strong. The day at home lay and no longer smells so bad, it will fade and there will be norms. Thank you)
I got my bag very nice thanks
The bag came with a scratch, opened a dispute, immediately returned some money.
Excellent quality.
Put 5 to notice the comment. She stinks terribly!!! This is clearly not the skin!!! Appearance is normal, but the smell is something, in two days it did not fade.
Norm bag
j
The order was delivered very quickly by courier on February 21 ordered February 26 received. I recommend the store, the product corresponds to the description, the sharp smell is present