Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Everything is fine, I recommend!
Came quickly, the quality is OK
Handbag liked, came quickly.
Got what I expected. The feature of the handbag is ultralight! Less than 150 grams without belt. Zippers function easily, belt fasteners look sufficient for small weights. The belt by the way is also light, but more than durable. Decided to burn a piece of skin. It stung well, but not blue, but paleny skin, wool, etc.
The bag is great. Delivery 3 weeks, to Sakhalin. Very fast. I buy a second, for friends.
Skin!!! Very small, ate a Portman with docks and put his passport. And so the quality is super! The thing is good! Definitely take!!!
Handbag perfect for phone, documents and keys. Additionally wipes for nose also the fit. I am happy with your purchase.
Excellent bag, reached quickly, the quality is good
For such money it is worth taking
The bag is awesome, the skin of the face, all business
A good bag, it looks like natural leather, sewn is also good, now you can also order from it))
Good bag, genuine leather. Only small, I thought it would be more. Quality is good.
All ok!
It's okay. Delivery is fast, tracked. Thank you
Good quality leather. The size of the bag is limited....the handy phone can be stored only in the main pocket.
Bag class, store thanks
Excellent handbag, really leather. Slightly different from the ordered in color, but the store honestly warned about it, saying that the banal ended.
Good sumachka already 3 purchase
The bag is small, but not bad.
Very good item. Thank you
Delivery is fast, packed well. The quality is good, similar to the skin, the description corresponds, small of course, but the documents and money will fit. Let's see how it will be while satisfied. Thank you store!
Thank you. My husband liked it. The phone, the documents are placed.
Mega Super!!!!
Excellent bag, leather looks good. With the shipment there were problems but blame all the virus, so 5 stars
The quality is excellent but the bag is too small! Delivery is fast.