Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
The quality is cool, the material is dense, but not for the winter, I think the warm autumn is spring. Size 3XL approached height 175, weight 105. Ordered 11.11 delivery courier to door 26.11 very good store, responsible store. I order several times in this store different things, everything always comes in time. Recommend!
171 cm, 68 kg, chest measurement 93 cm Just size. The fabric is thick and heavy. A chic and calm hoodie jacket. This shop is always of good quality. liked it very much.
Good quality jacket. My size. SIMWOOD is as always on top.
The parcel arrived in 11 days. Color as in the photo, the size chose on the grid. Quality fittings, there is no smell, no sticking thread. It is a pity that there are no regulators at the bottom of the jacket. And so everything is gorgeous.
Ordered : 23/09/2020, received: 14/10/2020/ Size table and color are correct.
A good jacket, without excuses, bought for 2600 with a coupon. On my weight 60 kg, the size m approached well, although maybe S-Ka would fit.
180 cm / 82 kg XXXL size is OK.
Excellent jacket. insulated in the sleeves too. Took M on 170 growth. I recommend
Coat jacket On the OG 104 "village" excellent
At 170, 70 kg, who likes more freely, you could take XL. Material and sewing are very good. Fast delivery, cool packing.
Классная ветровка, пришла за неделю до Москвы, на пост 192 рукава как раз, в длину только только. Короче бы уже не подошла. Муж доволен. Спасибо продавцу
Everything is OK.
The jacket is cool, like all the things in this store.
Excellent jacket, on weight 79 height 174 chest 104, shoulders 48 waist 97 took L, as for me sewn, the jacket is sewn qualitatively, spring-autumn, the brand is good, true this time was Delivery 3 months, but it's not the fault of the store, the virus is apparently the fault
Very good at 50 size
The jacket came to the Post Office 16 days after the order. Quality, like all simwood products, is excellent. The dimensional grid corresponds to reality. I took the size XL on the parameters of the body, height 180 cm, weight 74 kg, came up perfectly. I recommend the store, I began to dress only here.
Excellent jacket sewn neatly. Threads do not stick out. Fittings are good. At + 5 just right
As always very good quality clothes. Simwood is already a must for me, its size s fits perfect. I have had no problem with all the purchases I have made in this shop.
The jacket is excellent, like all things from this store! Of course, it is more demi-season or for a warm winter. The size approached Ross. 50-52.
Very good quality
Good kurteyka, like everyone in this store. Only here is the wish: the length of the products to do 2-3 cm. More, or even calculated on the local buyer.
Super!
XL buy the size information size very satisfied.
The jacket did not get, and did not understand why, most likely because of a good coupon in half value; not critical, the store is still satisfied, do not want a bad relationship
Very fast delivery, only 2 weeks. Jacket of good quality and finish. Size xxxl perfect for 1,78m and 70 kg. The jacket is warm and light. I highly recommend