Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
The purse is ideal for both yourself and a gift. Quality, not bulky, roomy, comfortable. I recommend to buy. A great advantage is to make a customized engraving order on the wallet. It can be any inscription at your request. The store is great! I'll be back for shopping again!
Good quality. When my previous same wallet was the zippered broken. But I was very attached to this wallet and got so nogeen purchased. Hope this lasts longer.
Good Goods, fast delivery.
Delivery 5 weeks. It is my second order. I love this type of wallet. Thank you store. Good quality.
Good communication with the store, the order arrived quickly, plus included a gift. 100% recommended, arrived everything in order, 1 month and a half to Panama.
заказывала его в подарок мужу на распродаже, товар пришел очень быстро, забирала в ближайшем почтамате. я в восторге от кошелька, он выглядит очень презентабельно, не стыдно такой носить и похвастаться перед друзьями. продавцу большое спасибо! надеюсь, муж оценит подарок. была бы парнем, я бы сама с удовольствием такой кошелек носила!
Received within 10 days to Turkey as all in good condition.
Come in a week. Just a big respect. I liked everything.
Husband's birthday in late January, decided to make a gift-a purse to buy. I ordered December 6 and today December 26, I already received the parcel. It turned out a gift for the new year. Thank you to the store for the quality goods and fast delivery to Rostov region reached in 20 days. I am very happy
Excellent purse, came in time, without any gifts.
Cool wallets, not the first time I take on gifts!
Great wallet
The purse is decent, not chic. No smell. I took for 975r my money is worth it.
Item came in gd condition
Seller sociable delivery days 10-12, a little smells like skin. Asked to write immediately responded, I use a week, I highly advise... 5 +++...
Excellent quality, not the first time I buy, the old left for three years and another normal condition. Just wanted a new other color...
Very comfortable and have many spaces
It came quickly enough, you track, there is a smell, but there is no particularly pronounced... Liked how packed, the quality is excellent. I'm happy with the choice and the customer
Everything came super fast in Tatarstan
Qualitatively, threads do not stick out. We'll use it.
It's good.
Very nice color, good manufactoring, fast delivery.
Pristigng portfale for near the mass. Lots to eat. Excuse on descriptiono. Препоръчвам.
The order came quickly. I doubt that the skin, although the smell of the skin is, a piece of skin is different from the wallet itself. In the rest, everything is 5 +, the color is beautiful, the zippers and buttons work perfectly. The size is not big, as desired, but you can put everything you need and keys, and trifles, and paper bills, and cards, everything fits well. Seller recommend.
Pleasant in appearance and to the touch. The feeling that the cat is quality is present