Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
The jacket is very good and warm had a bigger ordered what to recommend is already because of good feeding the processing is for the price very good
looks great, seems warm
The color is rather green hunting q green bottle as it appears in the photo but it is very nice and very good quality
tal y como se muestra en la foto y vino antes de lo esperado
Very good product in both material and clothing. The perfect size also according to the size chart that make it easy for you in the bliss. Certainly a magnificent hit.
Looks good, packed properly. Smells awful - pure chemical materials. It's not too warm, I would say
Thanks for the jacket! Everything is fine! On height 182 cm and weight 83-size XXXL just right. Sleeve length-excellent (raised parallel to the ground hand- -The edge of the sleeve lies on the wrist). Jacket for the off-season, maximum to-3/-5 GRD. Length-the Pope is slightly covered. What I wanted, I got it.
The park is good for sports. the description of the goods was accurate. At my weight of 110 kilograms and growth 187 ordered 6XL came up smoothly.
Great!
The jacket came up all class
The jacket is consistent with its descriptions, the price is quality too, not a bad jacket for reasonable for the average statistical person, delivered on time on promised, until n was two weeks
Excellent jacket, XL for height of 173-77kg just with a jumper.
In appearance, a jacket of norms, took two years ago similar, it was denser than this. with rosemer guessed, free, 185 97.
The goods are satisfied. I ordered my son to grow 172 size L, sat perfectly. Color as in the picture. Almost a month has come to Ukraine. Seller recommend. Track tracked.
I ordered my husband, the thing is cool. Now I ordered my dad.
There were problems with delivery! our mail as always! but in the end the goods received. Excellent condition!
Very nice & warm, comfortable in wearing and perfect colour. Received jacket well packed. Recommending store ! Thanks.
Super beautiful. Size perfect and fast shipping
Super! Seller recommend!
Good...
At a height of 180, the weight of 80 kg the size was fine.
good jacket. 100% synthetic might be too hot in winter. looks like it's not breathable material
Goods good
Lovely warm jacket, fits well. I am very satisfied.
Quality is super, I recommend the store helped to pick up the size