Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
It came quite quickly, the size is slightly too big, but then I myself ordered with a margin, although the sweatshirt will be just right, the jacket is not winter, but rather autumn
Very goodd quality , and fastest store ever.
Excellent short coat, the length of the sleeve is a little controversial, quite a little bit. Because of coronavirus the store could not send the order almost a month)) during communication he explained everything and in the end when he sent, the parcel came in 6 days.
In Odessa it took a long time, even had to open a dispute, but while the whole procedure was under way, the parcel still came. On my parameters, the height of 180 cm and the weight of 92 kg, was in the butt... Stand and do not breathe and do not raise your hands.)))
Great coat, perfect size
Came short sleeves, but this is my jamb. And so everything is fine
THE package took 34 days to arrive! Size 5XL, was suitable for 100 kg and 1,80 height. Coat exactly as pictures provided by the store, however the sleeves and the inner vest (removable) are very small (short) believe that men with long arms and elongated trunk will have difficulty in it.
Nice coat, well cut and warm. Nice anthracite gray fabric. Suitable as much to wear with a suit as jeans.
Good exellent xxxl 5.6 175 lbs
Shipment was sent immediately after purchase, dotarła in 9 days. Great goods, nicely made. I wear size 54-56 I bought 5X and super.
It is very beauty clotes
Love it. Very warm nice thick coat for winter. Fits like a glove like taylor made. The chart is true to size and so is the color. Will highly recommend. I got a 3X and I’m a US size Large and the 3x fit perfect.
187 cm 86Kg. 4XL
Very beautiful. Great material
good
The coat is very good, as in the picture, the size fit perfectly on the height of 165 cm took XXL seams neat, everything is fine.
very good quality
1,80
Delivered in time for an xl take xxl see above at the sleeve otherwise sewing side no problem
Excellent coat for the price. I ordered two sizes up and it fits great. I’m 5 10 180 pounds so I usually wear large I got 2x.
J'adore trop trop bien
Nice jacket, delivered as planned. Too bad it could be 1 size larger.
Great
It's okay. Not counting the month of travel in russia. Yes, to be famous for the great post of russia with all its gifts.
Maravilhoso