Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
Great bag! Thank you!
Thank you to the store for the bag and gift. Delivered in 2 days after payment to the house. Completely coincides with the photo and description, perfect quality. There is a small smell, but bearable. I recommend both a bag and a seller.
Accurate! Fast shipping! Very nice bag
ОК, все доехало без повреждений. Но что-то думаю, что не очень будет удобно ею пользоваться. Посмотрим.
Доставка быстрая, 1,5 недели. Привёз курьер. Сумка как в описании, выполнена аккуратно. Упакована хорошо, ничего не помялось. Продавец добавил подарок - шарфик. Спасибо! Рекомендую.
Сумка отличная как заявлено на фото очень удобная,вместительная несмотря на мелкий размер,продавцу огромное спасибо за товар и подарки буду заказывать еще
Качество сумки отличное, замки хорошие, крепкие. Все аккуратно прошито, нитки не торчат, в общем ничего лишнего. Цвет как заявлен, мне очень понравилось! Единственное помялась, не сильно, но помялась. И здесь виновата почта, 35 дней валялась на таможке, я уже отчаялась вообще её дождаться, и срок доставки уже подходил к концу. Попросила продлить и продавец продлил доставку, за это отдельное спасибо! Большое удовольствие доставил подарок к сумке, красивый красный шарфик! И цвет любимый и материал, как только продавец угадал, не знаю, спасибо большое!! Лично я всем довольна, надеюсь сумка выпрямиться со временем (там немного дно пострадало и верх, где магниты). Доставка долгая у меня вышло ровно 60 дней.
Nice bag. Skin. Looks decent. Recommend the store.
The bag is amazing. Recommend
Fast delivery to France. Good quality, the zippers seem a bit weak though, we shall see !
Received it in good condition, good quality, thank you so much
The material is excellent and its sections inside are many but smaller than I expected a little
Bag of good quality, corresponds to the description. Delivered very quickly.
Excellent quality, genuine leather + cute gift!!!! Recommend!!!!
There's some white smudges on the bag which I'm trying to clean off and it's slowly coming off but otherwise a good leather product! Came with a nice black scarf and packaged well. As far as delivery goes, there might have been some issues due to the pandemic, delivery took 55 days total.
Thank you all came, recommend
The bag came to Kursk in four days. Warehouse in Russia. Ordered two, the color of coffee and Brown. Brown everything is OK, corresponds to the picture and description-a little dim color. But the color of the coffee expected that it will be much better-came honest, although it is packed very well, but apparently it is reminiscent because of such a plan of packaging + the skin is softer and thinner than on Brown, the color also does not match-more red than coffee. Also in both bags large handle on the inside of the textile
It's like the picture. The bag liked it. Inside there were inflated bags so that the shape does not hurt. arrived in the package packed, the bag is not damaged, not ruled. The bottom is hard. The fittings are nice. put a green scarf as a gift. Thank you.
The bag is good, genuine leather. There are small defects of skin and coloring, but it is not critical. The store is attentive, understands the position of the buyer. As a gift seller put the cotton black scarf, thank you for the gift. Shipping by address, Courier.
The bag is super. But it's not skin!!!
love the bag ! fast shipping just 15 days to the netherlands thank you for the pretty scarf ! would buy from this store again !
Bag fire, the quality is very good!! The store put the scarf as a gift! Everything is gorgeous! Highly recommend!! For that money, just a gift!