Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Frankly beautiful
Perfect!!!
Happy with my order, received fast, soft for my baby and well finished, I recommend this store thanks
Excellent! Thank you so much!
Good jumpsuit
Stylish, warm suit. Description corresponds. Warm booties on the strings, for full happiness there are not enough mittens! From the order to the receipt (Moscow) 12 days. Super!
very good quality, this is my second purchase. I love all of them
The overalls are very beautiful, qualitatively sewn, there is no smell. The daughter now weighs 10800G, height 76 cm. The size of 12 m is slightly larger-the brush is completely in the sleeves, the feet stick out a little from the pants. Just again autumn and winter passes. I did not communicate with the store. Only, I understand, in connection with the pandemic a little more than 2 months in Minsk waited. Although other parcels ordered simultaneously, and they came within 1 month.
Warm enough but not waterproof
Great suit. Cotton. Inside the sintepon in 1 layer. In the weather for a warm autumn and spring. If you touch something warm, then in the cold autumn will do. 9 months. I ordered the size 12 M = 90 cm. Sits just, with a margin. Slippers cm 13, narrow. We barely got on our foot. On the hood I would like more buttons. 4 Little. Especially in the center is not enough.
oh my gosh..I so much love it. the quality is excellent.
Very satisfied with the goods. All as in the photo. Not yet washed, but I hope it does not spoil. Delivery to Spain is quite fast.
It's very nice! Just as it comes in the picture. Looks warm, good quality.
Cool! One in one as in the picture. By size took 3 months, planned on an extract in an envelope in November-December, I thought little Chinese will be, but it looks really like 3 months. In principle, perhaps the newborn will not drown much. Came fast
Nice jacket
Fully corresponds to the description and without looking at the fact that the itself is rather warm. Perfect for autumn in Siberia.
A wonderful overall. Until Khabarovsk came in 16 days. The quality is excellent. Photo attached. Thank you store. I will order more!
Very good product, good qualities .... Super HAPPY, consistent with the picture...
It's very nice and warm
Super nice and warm! Thank you! My little lady is 6 months old and I ordered size for 9 month. Fits very good
The order was made on 08.08.2020, the overalls came on 29.08.2020, on a height of 64 cm, weight 7400 kg, took 12 M, the child was 8 months 08.08.2020. The legs are completely in gachi, the handles are completely in the sleeves. On a warm autumn and spring overalls will come down. The overalls are neat, the rivets are excellent. The hood is отстёгивается, flies out of the buttons, does not hold, if stitched, then the norms will be. I recommend this suit.
A good overall is bright, warm.
Very fast delivery to the Rostov region. To the touch soft pleasant, warm, cold spring and autumn I think the norms will be
Комбинезон выглядит очень симпатично. Заказала размер 3М, но потом испугалась, что будет маломерить и попросила продавца отправить 6М. В целом, мне кажется, что размеры соответствуют. Верх - мягкий хлопок, утепление есть, но не очень толстое, я пока не определилась на какую температуру его использовать. Для зимы точно не пойдет, весна-осень.
доставка быстрая. размерный ряд соответствует. нам 7 месяцев, носим размер 80. взяла размер с запасом, на 12 месяцем. размер явно больше 86. при этом если подвернуть рукава, то можно носить и сейчас (на фото видно), если ребенок ещё не ходит. подойдёт для пухлых детей тоже, очень широкое в теле. приятный материал, мягкий. нитки не торчат, швы ровные, запаха нет. есть только два слабых места -нужно добавить по две кнопки на ножках и пуговицу на капюшон-чтоб не задувало. на теплый демисезон