Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Amei, são lindos e práticos! Material é bom, foi enviado super rápido e chegou antes do prazo!!! Voltarei a comprar com certeza
I ordered one small jar, it went for a long time, but everything came up, in general, I liked everything, already used in all, I will order more, I recommend!)))
All as in the description, the quality is good, fast delivery, packed well, it was safe and sound. Personally, I really liked.
The product is perfect and as described
As described, I'm great at keeping my cat's mind.
Excellent, convenient containers. Came quickly, correspond to their characteristics. I'm happy with the purchase.
Cumplen de sobra la funcion para lo que están hechas, es un tarro de plástico con una tapa, sencillo. Es perfecto para no almacenar los paquetes de arroz, pasta y demás, así podrás tener todo ordenado, no se si la conservación del producto es buena.
Pictures for groom equally gradient wholesale USA took Doan up to one month oh!
Excellent quality, comes well-wrapped and arrived very fast, before the estimated date
Arrived very quickly. Great quality!
Merci beaucoup,j'ai reçu les boîtes rapidement et sont identique à la photo
Such cool really liked
Containers are very comfortable. Exact description. Thank you.
То что нужно , всё пришло целым, спасибо продавца рековендую
bellissimi ottimo materiale però me li aspettavo piu grandi
The box looks solid and conform to the description
All well packed, asked to put the same color, all taken into account
удобные банки, мерный стаканчик, доставка месяц
Very good quality for the price tag.. But store is responding late, so poor customer service ... Other than that I'm happy for the item.. You have to fix packaging that was not good.. Nearly broken.... It arrived today but on time... Today I'm going to give You 5 ⭐⭐⭐⭐⭐.. Thank you so much.
Fantastic. I have ordered three units of each size, and they correspond exactly to the quality and description indicated. Perfectly packed and protected, they have arrived without a single damage. I recommend 100% this purchase and the store; I will repeat.
Great, good size, two large and two small, ideal to avoid bags. The store is listening and the product was received in just 10 days, as promised
אחלה product good quality
Very good containers, satisfied with the quality and size. Definitely, I will order more! The only negative-there was no one measuring cup, but it's not scary. Probably just a human factor. I'm happy with the purchase.
Perfect for cereals it's top
They are very good quality and sturdy