Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
The shirt was sewn in my size. It's fine. No questions. All as in the photo. It is worth buying
The shirt is excellent, it seems to the touch that it is made of silk at 56 Russian size the shirt sat perfectly, but the height of 180 cm is a little short. Specified from the store about the size, the seller replied quickly and accurately. Thank you very much seller! Because of Chinese New Year holiday, the shirt only sent in 2 weeks, delivery to Ivanovo region also about 2 weeks.
Divina
All is OK, size fits
Рубашка симпатичная. На ощупь синтетика, но к телу приятная. На 120 кг (размер 58-60) и рост 193 подошла замечательно! Спасибо продавцу.
отлично
A good shirt, with a size guessed, at the rosiy 48 village is perfect, it will be visible further
Appreciate-5. Thank you for the quality goods and fast delivery.
Excellent shirt, the size of 110 kg approached well
Paid 06.02.2021G. Got 04.03.2021G. There was a delay in shipping because of the weekend to Chinese new year. The store told me about this. After sending the parcel went quickly. I'm happy with my shirt. The material is dense, the quality is not bad with this price. Of course, I bought shirts and better, but the price is two or more times higher. My size is 43, this shirt is size 46. That is, you need to order 2-3 sizes larger. This sits freely, but not great. It is written that the height is 190, but does not match. My height is 180. It would be possible and longer, but the sleeves are in place. You can order. The color is beautiful, sewing neat, although some threads stick out. I'll probably order more. Seller recommend.
Tout ok.
Nice shirt. Fast Delivery
The shirt really liked it, my size is without comments. Delivery fast. thank you!
きじ firm.
same as in the picture
2XL это российский 50-52, рост 174. Хорошая рубашка, хоть и не х/б. Носится комфортно, никаких посторонних запахов, кое-где торчат нитки, но это легко устранимо. Соответствует своей цене.
Great!
Ottima migliore della descrizione soprattutto nei colori e le rifiniture che facendo il rapporto qualità prezzo vanno tutte a favore della camicia soddisfattissimo dell'acquisto
Excellent.
Super fine undershirt and also the fit is perfect.
Wonderful shirt better as expected
Fast shipping. Excellent shirt, a little shiny, but does not look cheap. 7XL approached the Russian 54
Nice shirt. Approached the Russian 56-58.
belle chemise
ok