Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
Received in good packaging. Will test later, sorry no instruction in Russian language.
Товар дошел очень быстро. Проверил в работе, все функции выполняются. Достойное звучание. Очень рад покупке. Рекомендую товар и продавца.
For me, this is a very good device, I like it. Thanks store
As far as I'm picky about the sound quality, but I really liked it-both low and medium, and high stereo are good.
It came in very good condition, the product is very good quality, I love its very clean sound and it does not distort the maximum volume, a good track search control with digitalizas number and you get to the song you want.
Delivered the courier quickly. The goods is according to the description, was well packed
Very good, all ok, super sound, this is the second one purchased already, my recommendation!
Powerful rock prevents everything, not very much. But something with a clear rhythm and shock and normal speed is full of good. In general, everything is not bad except hard rock). Charging for such dimensions is also not bad for half an hour 10 percent of the village at 90% volume. You do not have to expect much from such conversations, but the bass is a little eat.
Decent, clean, without wheezes of course not a super bass but for their money very much even
I take the second one! I first ordered it as a gift, but I liked the sound and design of the bell, which I bought myself.
Super fast delivery in a week, brought the courier to the house, everything is perfectly done, the gift to parents will walk through the forest with fresh air to breathe, listening to the favorite to the In general, take it cool, you will not regret it, you can always take it with you even on the road, at least on a picnic with a romantic. Grade 5 +
The product was in good condition, there are no complaints in operation, its functions are performed, the sound is good with bass, the battery is charged for how much time will show recommend
The goods came quickly, well packed, was charged at 70% tested, the sound is good, powerful, the radio works, the only one did not understand how to configure the stations by!!!
Got a column, delivery fast DPD to the door, packing at altitude, the sound is good there is a soft bass, for such a baby is excellent!!!
Reviews written by a great many on this model! What can I say for my part? Money costs its own! In its class, quite yourself! To wait from this model, the sound of Hi end of course is not worth it, but in its ruler, above all praise!
Before St. Petersburg, an order from Russia was traveling a week. I liked the column. Packing is beyond praise. Triple Protection ..... It's loaded. Everybody's playing. Bluetooth works. The stations installed manually. Made qualitatively. I recommend to buy. I did not insert the memory card, but I will try it. I took Gray.
Not all flash drives play (but it can depend on the fact that the flash drive itself and its format. I did not try a memory card. When I check out. There are no complaints on the cable. In general, it's up to you.
The column came quickly, the quality is excellent, the sound is good and loud, for 1300 R excellent column, I advise both a column and a producer.
Всё хорошо и всё работает, одно плохо нет инструкции на русском языке ((.
Thank you to the store, the goods came quickly.
звук хороший , работает долго на одной зарядке .
Thank you)) ordered two for a gift. I'm happy with the purchase. Barely found the ends of the delivery service... Courier Service Express. The most important TC. Ass)
Колонка чудова, все працює як треба, звук достойний. Трек відслідковувався. Єдиний недолік це дуууже довга доставка, більше двох місяців.
Good column. Quickly delivered. Of the minuses-you can not program the radio station on a certain button, they are all recorded there with automatic scanning. Your money, however, is worth it. Just like a radio in the kitchen-just right. Bass weak-disco do not arrange.
Excellent Balalaika for a pocket option! I'm taking the 3rd. Even basses are trying to give out because of their modest possibilities. Stereo, it seems, with the expansion of stereo bass, for those who know), at a distance between the speakers 10 cm, stereo bass is much wider. Universal, even reads. FLAC and losless. The control is convenient, the sound is adjustable by individual buttons, the FM frequency is dialed directly, digital buttons. A flash drive for 64 GB reads easily. There's no choice on the folders. Bluetooth clings immediately, without stuttering, the auction is also without problems. On one charge, at 50% percent of the volume is enough for 4,5-5 hours, during charging you can listen. Definitely recommend, as a pocket version of the multicenter.