Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
The goods are delivered timely, corresponds to the description. Thank you, I recommend the store.
Доставка быстрая. Кочество отличное
Everything is perfect and I come very fast I ask, they are not the first I ask and they have always come perfect.
Excellent
Very warm. Sewn neatly. Class!!!
<2en> very comfortable and warm it brings out my forms ..
Отличные теплые леггинсы! Качество отличное! Это уже вторые леггинсы из этого магазина и они полностью соответствуют описанию. Они толстые и тёплые, цвет темно-серый, отлично тянутся. Размер соответствует таблице. Очень быстрая доставка и отличный продавец! Большое спасибо! ^_^
Leggings are good
Nice panties. I order the third time, I like it very much
The goods went exactly 2 months leggings as expected warm well stretch I'm happy
I ordered pants for the second time. The first took black and wore four years! All that happened to them during this time-the heel was erased. Excellent thing, excellent quality-warm, pleasant, comfortable panties. I wear under dresses and skirts all winter. The order came in 19 days in Krasnodar. I express my sincere gratitude to the store for the quality goods and fast delivery directly to the store near the house.
Arrived in Scotland, UK within the week. I am 5 foot 7 and UK size 14 and ordered size 3XL which fits me perfectly. Goods exactly as described and of very good quality.
Arrived. Ordered not the first time. All OK.
Fast delivery, Weeks 4 to Latvia. Well packed, no damage. Good quality. Nice material. Perfect fit. I 've bought this shop before, a good shop, I'll buy in the future. Fast delivery, to Latvia 4 weeks. Well packed, without damage. Good qulity. The material is nice. Fit perfectly. In this store I have already been in the past, a good store, I will be in the future. Ātra piegāde, UZ Latviju 4 nedēļās. Iepakots Labi. Atbilst supplier. Laba supplier. Materiali LS patīkams, UZ Manu 158.cm augumu der ideāli. Pie šī pārdevēja esmu pircis agrāk un pirkšu arī turpmāk.
Warm pants
Very comfortable panties. I order 2 times already. Look like tight pantyhose and if you do not need to change into shoes at work (and we have a cool audience), then and for work very well :) the size matches
Sizes are not accurate.
I got two of them for my wife. Nice
Leggings are just excellent, soft and pleasant to the body. On my Dew. 50-52 sat perfectly, nowhere do not press, but at the same time pull. At the waist sit tightly, do not slip, but there are no pulling sensations. We start pleasant to the body, allergy does not cause and garlic from it, too, do not want. Advise.
Leggings are really good. They will even climb on oooochen fat lids. Tightly sit on the stomach. So even slightly slender. You can as a leg, you can like warm pantyhose. At 155 cm of growth, the cuffs can be bent inside. One minus the seam in 2 shelves on the straps inside can rub, although it is flat. Time will show. Delivery 3,5 weeks. Ordered 11/11
I order my wife not for the first time such leggings. Warm, soft, at the bottom conveniently made to hold on to the foot. Size fits. My wife really liked it. Delivery about 3 weeks to the European part of Russia. Seller recommend!
It's fine. Thank you.
Very quickly came, thank you!
Very fast delivery! 11 days from China to the Netherlands. It is very comfortable and warm. Good quality. My size is M, I took L. That is just right. Xl would be even better I think. But that is personal. In short: thank you store, great product!
This time it is much better and the seam is one with the edge. I'm happy. My wishes. .. Bitte Bitte now I would like to have the same seam with зади too. The parcel came quite quickly to Switzerland