Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
The first impression is very good! The fabric is soft, everything is flat. You can safely order
Quality is good. The elastic band is a little tight, so keep in mind when choosing the size, take it better more freely than the rear in the butt, but probably after a couple of washes. In Mo got somewhere in a month
I'm delighted, everything quickly, the store quickly answered questions, sent everything as requested. Recommend! Super seller! I will order more!
. XXL small very tight small size ordered others in this store slips in general class and these as if another material
Came for ± 3 weeks. No foreign smell. Already ordered from such a fabric only another model, so I liked everything
On the parameters 72 90 size L came only body, black and coffee drag like a sardelku) in quality everything is fine, sewn neatly)
Excellent panties)) it seemed to me a little malomerki
Good quality, stretch, but the elastic band is harsh, malomerki, M fit for XS-S, after washing do not spoil, the wife is satisfied, we order not the first time.
Chic underwear, in stores you rarely find such. Usually take s
Dydis atitinka, malonus, pasiuvimas puikus
Look like a store's photo. Cotton gusset, everything is neat, the material is pleasant. I wear XS/s software, the size table took M-perfectly sat down. I recommend) the order was combined with others, came for 2 weeks at the point of issue.
One minus this rubber band does not stretch much and it turns out it's facing the sides
Cool, I order not the first time, 70-95 comfortable, do not press, the fabric does not stretch much. For sports is ideal, cotton gusset.
Excellent quality. I lead Telegram channel with finds for weddings-overview_from_ksu, come see, I will be glad
I order not the first time, the quality is excellent, it is washed and worn well, very well stretch, take the size in size)
Ideal for OB 92-94. Then under any clothes really invisible panties. If the girth of the hips is more than 94, it will be visible to drag on the hips under tight clothing. Quality is excellent
Nice underwear. On parameters 69-99 height 166,5 suitable size L. The seams are side neat. Every panties in a separate bag with a tag. It's good that I ordered a larger size, since M would sit tightly. Thank you!
Gusset cotton, good panties, the size m approached well l
Excellent seamless panties, I order the second time from this store. Packed every a separate bag. On OB 96 size m is ideal.
I really liked the quality. Tight
Panties of very good quality, fully correspond to the claimed. Well glued, the side seams are additionally reinforced with small threads, gusset in the color of the panties. The only thing that should be canceled on my Russian 42 size Chinese l-Ka sat quite tightly. I think for many it would not be critical, but I like when the underwear is slightly more free. I admit that in the process of socks and washing will be stretched (similar experience is already there). In general, I love seamless panties, an excellent version of linen "without linen". Washed before the first fitting, no deformation or color change, although dark of course the water was painted. I also expected that the beige will be lighter and less contrast with the skin, although it is probably worth burning)) in fact they are rather sand, but they have their own color. Each came neatly folded in a separate bag with a branded tag. Shipping fast. I recommend it!
Super quality, have 4 sets purchased from the store, perfect. Size M size XXL fit perfectly
Cool funk, very soft and light. No, you need to order 1-2 size bigger. No smell. Packed with high quality. Price/quality matches. Recommend!