Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
Good, mug, I take the second one. Supplier well done, all well packed and made...
Very good product, keeps the water warm for a long time
Good thing. You can take it. Big but only 0.33
It's very good quality and very fast transport, I'm delighted.
I take the second time, the first mug is more than two years old. Comfortable
Delivery fast at the cash office in five, take the third, the first served two years, fell on the ceramic tile at work, broke the lid, but the paint slides, this time it took just metal without coating, I advise, the temperature keeps well
The Cup is very cool and keeps the heat for several hours, and distinguishes it that it has a filter, and this is the third time I buy like it
I take mugs not for the first time, madly like, quality, odorless, tactile sensations, in the first order failed the clasp. Let's see how long these will last. The first lived a year. The main thing in the dishwasher is not to wash, the paint will fly away
As the thermos was promised. But very strange quality... Let's see if it's enough for a long time and whether it will keep warm.
With the appearance of durable does not leak checked, the cover reclines it comfortably
Quite qualitatively made mug, does not flow, boiling water from the morning to lunch keeps well, coffee is still with steam, and no longer-it's not a thermos. Quickly received, the store asked to put in a box, but he just wrapped it in a navel, came whole.
Thermo mug is just super! I am pleased. Delivered 8 days before the soap
Heat keeps thermos quality and compact
Already order 3 for the family I took another one for work. Don't run away, Keep it warm. It's the top
The goods received in a combined parcel. The packing and quality of the mug is thermos good. I am pleased. Thank you store.
Кружка офигенная! Заказываю тут уже второй раз! Первую я уронил и лопнула крышка. Если бы крышки эти продавались тут, - я бы купил и было бы у меня 2 штуки) Держит тепло часа 3 +-, дальше остывает постепенно. Для такого объёма это хорошо) Цвет очень красивый и не выцветает! Единственный минус, - немного подтекает, это было что у первой кружки, что у второй. Лайфхак для вас, - когда налили кипяток, прежде чем накрутить крышку, откройте колпачок сначала, а потом надевайте и крутите, так как лишний пар должен выйти, - так будет меньше подтекать)
Не заказывайте через почту России может прийти со сломанной крышкой, а так сама доставка норм тут к продавану нет претензий, кружка стоит своих денег
Thermos fire! Very cool and comfortable. Came whole, packed reliably. Fast delivery to the point of issue in Moscow. Thank you store!!
Получил. Спасибо. Аналогом пользуюсь уже больше года. За это время только краска с основного корпуса полностью слезла от мытья в посудомойке и он стал стального цвета и и пружина, что откидывает крышку назад, сломалась и перестала её фиксировать в открытом положении, так что необходимо придерживать пальцем. Всё остальные, основные, функции работают исправно. Учитывая стопроцентную схожесть, думаю сей продукт ждёт та же судьба, что меня полностью устраивает.
Very good purchase, practical and corresponds to the description I validate at 100%
Exelent product, I recommend the store as the description
All is great!!! Very nice product !!! Fast delivery !!!
Термос добрался быстро. Приехал в одной посылке с другими товарами. Упакован был очень качественно, спасибо продавцу. Качество изготовления радует, с тем что у нас в магазинах продают не сравнить) Крышка откидывается. Герметизация происходит за счёт силиконового кольца и пробки. всё достаточно удобно мыть. Тепло держит, по времени правда не замерял. Не протекает, проверял путем переворачивания) В общем доволен покупкой!)
The second round in my use, then I take the second time can say that the goods are super At discounts generally excellent The first time I took White General characteristics of the black mug: cracks, chips, scratches, dents (except for one minor) no, nice matte material, factory emblem has already stuck but the drawing itself was without scuffs, intact if anyone is interested First about the pluses: For its price in this mug there is a rubberized bottom, a good choice of colors, a convenient fastener that accidentally does not open in a bag or anywhere else. Temperature (boil quietly for several hours if you walk down the street), if you leave indoors, I can pour hot tea from the evening, in the morning go wash the mug and it will will Is Hot Of the minuses: The drawing is erased (in fact, therefore, there is a sticker), the plastic cover is not the most reliable option, the first mug I dropped on the tile and