Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Detailed video review see Instagram @ ali_by_natali
Girls, it's awesome! Take it, you will not regret it! I approached the size m on the Russian 44-46)
Beautiful summer Sarafan. On the parameters 88-72-96 and the growth of 160 villages is ideal. The length is below the knee. Looks super. The store is very decent and sociable, helped with the size. I strongly advise the goods and the seller!
Sarafan Super!!!!! And in the feast and in the world!!!! Very fast shipment, the store recommend.
Very good quality! Fabric is light and good. Measurements are very accuarate and it looks very girly and flattering on the body. The length is under the knee; even though I'm tall (168 cm), it covers my knee and about 10 cm under it. There is an underneath layer that makes it almost not see-through. Finishing is excellent. Shipping is so much faster than expected; received in less than 10 days to Dubai. Thank you store!
The sarafan is simple, but cool. Very beautifully emphasizes the chest, very feminine. The size is ideal for 44-46
Shito as per my standards, 90/74/100, I liked it, very much nothing. Thank you store.
Thank you! Very fast delivery! Quality worthy!
Excellent quality, but it would be possible to order a smaller size, and so I will have to sew a little strap)
Jolie robe doublée, parfaite pour 1m56, tour de taille 77cm, tour de poitrine 93cm, hanche 97cm. Matière douce, souple, agréable. Reste à voir la tenue du tissu après lavage car l'étiquette préconise lavage à la main ...
The dress is good. thank you.
I sat well, on the Russian 44th, S-Ka sat down even a little freely)
Quality is normal, in size, reached 3 weeks
fast shipping. Good quality. love it. The size just right for me. normally I worn size s-m but I choose size S based on the comments there.
Nice dress! At 90-76-98 came up perfectly, as I was sewn, you can wear without a bra-in front of 2 layers, from the bottom of the skirt. Throwing between M and L (I always take L), thanks to the reviews I took M and did not lose, not full. I took for 600R.
OK IT WAS GOOD, WIFE AND I LIKED IT. SIZE TAKE 1 MORE TO AVOID THE SHORT. CHINESE SIZE ALWAYS LESS THAN, PLEASE STANDARD SIZE WITH INTERNATIONAL REFERENCE SO WE CAN BUY WITHOUT ISSUE. OVERALL IS GOOD, I HIGHLY RECOMMEND THE PRODUCT ABD THE SELLER. VERY NICE ELEGANT AND FITFUL DRESS.
Beautiful dress!!! Looks and sits, excellent!
The dress really liked it. It looks feminine.
Looks and fits great.
Отличное платье. Заказала второе такое же, что говорит о многом, но стирать только на деликатном режиме, иначе остаются катышки на ткани
супер
envío rápido (tardo 12 dia en llegar). La tela es muy buena y no se transparenta . Mis medidas son 80 66 92 y me pedi una talla S aunque me está un pelin grande por la parte del pecho pero se arregla y listo por lo demas se queda genial. Recomiendo al vencedor.
Благодарю, заказ пришло быстро. Сарафан понравился, не плохого качества, а телу приятен. На мои 86/70/93 я заказала s, но можно и меньше, в груди свободно, на талии есть ещё резинка. Фото как в деле смотриться выложу позже. Сейчас в стирке, ничего не полиняло.
отлично
100% рекомендую! Платье очень стильное и классное! И на праздник и на повседневку)) не просвечивает , доставка быстрая , продавец отправил на след.день!