Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
The jacket is more likely for a cool summer. The material is 100% cotton, but the tag shows polyester and viscose. Sweet, quality. I took my daughter for 1.5
I liked it very much! There was a 100 sticker on the package, maybe it belongs to growth.
Beautiful
IS BEAUTIFUL
I arrive in 8 days to Spain. Very happy. I recommend parka.
Great windbreaker. At 110 took 120. Excellent.
Very good raincoat. On growth 96 took 5 T. Sleeves rolled up and can be worn. The side with a pea look cool., and monochrome is also good. We are happy with the purchase. To store Thank you and 5 Star
Cool, for 2 years, height 86 excellent, with a margin
Very pleasant, soft, quality.
Super fast shipping! in 7 days it was already in the office! We have 13 kg and growth somewhere 93,95! We're 3,5! took on the growth of 4 T! We 've drowned! But, I have sewn both sleeves and on the sides is nothing terrible! enough for her daughter to be more complete with her later! There was no smell, some of the strings were stuck out! In general, I'm happy! I came just to the bad weather! The material resembles thin jeans! On a warm autumn and spring!
Купила на скидке за 243 рубля, подумала, что придут только рукава) но куртка оказалась отличной. Немного ниток обрезала на карманах, в остальном очень качественная. Ребёнок 90 см, размер 100 немного с запасом.
Ну, куртка не плохая, швы вроде ровные, торчало очень много ниток, но это не проблема. На рост ребенка 100см (3года) взяла размер 110см (4года), но она оказалась большой, так что размер соответствует. В общем покупкой довольна.
Отличное пальто, качество супер. Размер на вырост при росте 85 см
супер! доставка меньше месяца качество отличное.
Suoer kurtka rewelacja na moja corke 86 wzielam 24 m i jest idealna wiec mozna brac jeszcze wieksza wtedy bedzie na dluzej
Доставка составила 11 дней. Хорошая ветровка. Легкая. Кое где торчат нитки. Двусторонняя. Брала за один цент. Рекомендую.
куртка ветровка бомба, на рост 104 заказала самый большой размер, в плечах сел оверсайз, рукава повернули, в целом смотрится отлично и хватит на пару сезонов. продавец общительный, отвечал по поводу размера, отправил товар быстро. до курска дошла за 2 недели
Rozmiar 3T pasuje na 92. Bardzo fajna jakość, bez wystających nitek.
Отличная курточка, наш рост 80 см +/-, ещё есть запас, качество порадовало
Tres belle correspond a la photo super qualité
정사이즈 귀여워요~
Супер куртка! Пришла очень быстро, отслеживалась. Качество отличное. Ткань похожа на тонкую джинсу, двусторонняя. Молния работает без труда, всё очень аккуратно сшито. Размер соответствует таблице. На 5 лет 106 см с хорошим запасом. Выглядит очень мило. Продавец ответственный, рекомендую магазин. Спасибо!
Девочки куртка огонь! берите не пожалеете! До Кемеровской области дошла за 6 дней! у меня был конечно шок! будто их где-то под Новосибирском шьют! За это респект продавцу! по качеству, плотная на сухую ветренную погоду, прошито ровно но есть торчащие нитки, ну я в принципе знала что так будет, это же не zara какая-нибудь! постирала в ручную краска на поплыла, всё супер. по размеру на дочку стройную очень на рост 78 рукав в два подворота шириной в два пальца, попу прикрывает. Размер на упаковке был написан 90 не маломерит ни сколько! очень сильная! вещи тут вообще не заказываю, эта можно сказать первая такая покупка, увидела на ребенке из другого города и запала эта куртка у меня в ❤️
Очень понравился. Все как на картинке. Швы ровные.
Супер !!! Качество отличное. Хлопок , легкая курточка. Не носили . Заказала на вырост 18.07 пришёл 08.08.советую !