Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
The order was long, from Moscow to us only ≈300 km. But the courier came, the sound is quite standard. The instruction would be added by Russian and it would be generally top. And if the status in tracking delivery changes to "not delivered" do not be afraid of all the norms, the ears will arrive.
A product that matches the description great for the price, as usual it is not the first time I buy from this store I recommend it thanks again.
I really liked the product. I'm glad.. Or only bad thing that came with a broken duckling and I will have not saw well. But the store will respond for my product
it is the 2nd time i order them, quality is good but micro is not the best, i faced same problem with most Bluetooth earphones you have to speak loud or to be in a quiet place to be heard properly. battery is very good and it can also charge your phone which is appreciated. i recommend this store and this item thank you very much
The goods have come. More than 4 weeks was on the way. I advise the store. So far, all the rules.
получил. упаковано всё хорошо. поставил на зарядку. ещё не проверял на звучание.
I arrive very fast the product is equal to the description they have Thank you very much it is only left to test them
Very good quality
Super fast arrived in less time than expected, recommend store!!!!
To be sound quality is not the best I've heard, but I can't complain, just use a ecualizer and you can improve the sound a lot :) PS: Volume can be very high be careful when walking, jogging or biking
COUM poembora boxes arrived slightly dented, the product meets the description store recommend. The delay was the post Moçambique because the order arrived Sofala on 19 Oct and only received 19 Nov after press the office
As they see the description
explendido llegó en tiempo y forma ... recomiendo al vendedor es mi 6ta compra
Fast shipping thanks store, they have good sound, easy to link to cell phone
That's it. But the store needs to work on packaging for the safety of the goods. The box came all the crumpled thought inside one piece of debris, but that's it. I will attach a photo of another product and how it was packed
You can get the product without very nice thinking. Made of good quality material is clear and heavy according to size. It also has pover bank feature that can not charge a phone but it saves you even if at a difficult moment. The sound quality is pretty good I haven't spoken yet. I write here again when you do the call Test by phone thank you to the sending company soon and for sending nice product ..
It's fine. Volume at height
The product is as it was displayed in the order page
Thank you. The goods are satisfied. Seller recommend.
Сами подсоединились, пришли заряженные, звук супер! Рекомендую!
While everything works fine
It's okay. The sound is clean enough, the bass is. Delivered in 2 weeks Todo está bien. El Sonido es bastante Claro, El Bajo es audible. Entregado en 2 semanas It's all good. The sound is quite clear, the bass is audible. Delivered in 2 weeks
Work perfectly, the charge is kept normally, and the sound for its price is decent! In general, I advise