Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Size grid do not match
Thank you item receive
It is a very nice shirt.
Описанию соответствует. Сидит свободно. Присутствует лёгкий химический аромат.
preciosa le encantó a mi madre, gracias vendedor
In my size 56-5L very large it is necessary to carefully look at the table it matches
Excellent close. The table matches. we will wear. thank you.
Everything came in size, thanks to the store.
The product is just super, all as in the photo. On the 56th came XXL, the scale of sizes is accurate. The store is excellent and all who want to order this blouse, write to the seller their sizes and advise you. Take it will not regret. the parcel came very quickly.
beautiful elegant and high quality shirt. the store is super and the shipment came fast. every order with this seller is a success accurate and beautiful, i highly recommend.
I got the items same I saw, but little big for me
beautyfull
The blouse is really very beautiful, interesting style. But, really, on large women. I wear 48-50 Russian size, with an increase of 166 and a weight of 75, took M. She's free to me. I would take less now. There are no questions about sewing and fabric. Not perfect, but there are no jambs.
Very successful blouse, size XL perfectly fit 50 size, the fabric is pleasant bright coloring, purchase is happy)
Blouse is very good. Quality is normal. Threads do not stick out. No smell. Very satisfied. Size corresponds. I recommend.
I love this outfit. Now I will check your store more often. many thanks
Size took? XL, my parameters og 120, OB 125, height 170, sleeves long, have to shorten, the volume is also large, it was possible to take a smaller size.
The jacket is good, beautiful, as in the description. Came up perfectly in size. It was only 2 weeks.
Very good blouse. the material is light, the quality is excellent, beautiful pattern, very fast delivery 2 weeks,. Size in my Russian 52 R. (OG. 120-ot-115 ob120) sits freely, it was possible to take 5x, the sleeve is long for my height 165 cm, but it's not problematic, I really like it, for the first time I'm happy
I loved it, good design and good quality, I'll order more. Thank you
Amazing
The blouse is cute, but the height of 161 is a bit long and the sleeves too.