Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
Great, super. Delivery fast, Courier. Packed well, sent quickly. I am pleased. Thank you.
Received fast delivery times for quality upgrade
Thank you for the store item well received and well packaged I recommend the seller deserves 5 stars?
Already not the first such headphones, the quality is made sound good.
The headphones came very quickly, packed on the conscience, almost a meter of PU film)) the box is sealed in mica. Headphones work fine. Sound fire! Atmospheric! For me, it is not very convenient for the very shape of the temples, but it can be with unusual, let's see.
Посылка пришла в Кемерово за 19 дней. Наушники хорошие. Понравились. Заряда было 90 процентов.
The store sent the order very quickly. Everything is as in the description. The headset is very comfortable. The maximum volume is very high. Low frequencies are present throughout the entire volume range. At high frequencies, the range is a little compressed but not critical. For this price, the sound is great. The battery is really capacious. After two days of use, the charge still remained. The touch control is good and no false positives. About the disadvantages. No volume control. The volume is controlled only from the phone. The charge indicator is missing during charging. Although during operation, nothing shines either, which is good. The connecting element is a little weak. But it is very soft and comfortable. With intensive movements, it keeps normally. The product is excellent in its category. My recommendations.
Delivery about 3 weeks. Packed normally, got it without damage. The charge holds long enough. Concerning waterproof-I do not know, personally it does not matter to me.
хорошо и громко играйте нормально
Headphones are just perfect, such a sound as you listen to live music. Before that, 3 years used headphones of the same brand, only with buttons. I think about using another as much if I did not break it. Take it without even thinking.
Headphones quality, sound too, The previous model has served more than 2 years, the packing is whole and without damage. The material is satisfied, 5 points.
Helmet received quickly. As the warehouse is in Spain, customs procedures are facilitated. Packing in bubble wrap. The helmet itself looks good. The sound is good without being exceptional while remaining in a very good value for money. It remains to be seen in the duration if the helmet will last. For the moment I am satisfied with my purchase, I will test it during a sports session and put a new opinion if necessary. Manual in Chinese and English. Very easy to pairing. Several ear tips provided and charging cable present in usb-c.
Delivery DPD within a week. Packed normally, everything is whole. The impression of headphones is two: on one side made qualitatively and beautifully, the sound is excellent, the rubber plug of the power port (I.E. Clearly waterproof), instruction for Russian, a box cool, touch button... On the other hand, there is no switching of tracks, the touch button when you press 1 sec puts on a pause, and at 2 seconds immediately includes Google Assistant. While you find this button, you already explain the value of the non-negotiable vocabulary instead of pause (((maybe you just need to get along. In general, I advise the goods, the sound is better than that of JBL of the same format, tangible bass, comfortably sit on the head with large ears))). On the quality of reception, microphone and battery I will complement the feedback later
I am very pleased with the purchase! It came quickly, the sound of norms, enough for a long charge, the connection is stable. Take it safely.
excellent thanks ☺️☺️☺️☺️☺️
Excellent, better than I expected. Really is water proof. Have the problem having physical buttons, can be annoying to operate, but think quite worth
Wonderful, just sound Wow!
Very good quality. Very good bass. I'll be back soon, but I'm good. Recommended.
Phone is top, but who want buy considering using the microphone is better look for another, because the audio is cutting… but if the purpose is to use while physical activity is even top, hug
Came quickly, the sound is normal
Hello, the headphones received for 4 days, very quickly, the sound is excellent, the headphones are just class, the courier brought to the house, thank the store, I will order more more more
In 5 years, my third headphones are duck. Slightly crumpled box is not in account. I hope the quality remains unchanged. Used the headphones baseus-potmu again ordered duck. Experiment did not turn out))
Качество звука стало значительно лучше чем в прошлых моделях. Теперь о минусах... Управление сенсорной кнопкой жутко неудобное, при нажатии на него наушник вдавливается в ухо, сам сенсор очень тяжело найти в пространстве, чтобы переключить трек нужно быть Чаком Норисом т. к нужно нажать три раза подряд на сенсор, а он тупит и не все касания считает... Однако качество звука за эти деньги перекрывают все недостатки. Плюс уменьшилось время подключения и увеличилась дальность связи по сравнению с предыдущими моделями. Это кстати пятое поколение наушников, а у меня были все с первой модели до последней.
супер быстрая доставка, заказал 8го, 15 уже получил курьером