Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Perfect it took me a little while for the Chinese Spring holidays p ero here it's cost me a little to set it up but it's working I think the instructions should come in Spanish with the excellent store recommended.
I send very fast and good communication. When I have used it I will give valuation.
За своите пари камерата работи добре. Странно защо продавача е обявил стойност на пратката от 20 долара, при положение че съм платил 12. Късмет че се разминах с мито!
OK, uncle
The camera came, whole. I had to hang out with the application. it shows clearly, turns into 2 PLoS., shoots the video on the USB flash drive, the cloud did did did
Everything works, it came quickly, I'll leave a feedback about the work later
Good operation sent fast, good to communication with store
Happy as an elephant! There was a camera for 8 days. Everything was configured, everything was checked, it works: IR illumination, motion/alarm sensor (turns on separately, in the settings) turns, up/down, right/left. The quality of the fire (960r). It starts when registered in the application, neye 3C. But QR code that on the box that in the instruction was not identified, yes it was not needed. Recommend!!!
All Super
parfait
Delivery to Moscow 6 days, Courier. Pleasant design, easy adjustment, the boshka is spinning. Yu, the video quality is good. After installing the program from the Playmarket, update the program through the menu item in the program. And switch to the router, with 5 GHz NV 2,4Hz. On the cloud unfortunately does not write, this option is not supported, on the phone writes. Otherwise good goods
Came the parcel for 2 weeks to Ukraine. The quality of the assembly is like norms) how to unsign the mood... Product and store recommend.
Very good camera, all functions work
ок
Overall, in 15 days, a 32 GB flash drive reads, it is easily controlled, but the program needs to be sorted, you can put it on the table and hang it on the the ceiling
Nice camera. The app from the play market in Russian language all works well. The truth had to hang out with the connection of the camera because the instruction in English, and the pictures are connected in another order, so many can not connect and configure the application. Try to connect in different ways and everything will work. Price quality corresponds to recommend.
Fast delivery thanks to the store everything works the camera so-so
Camera see very good haven try thanks store
Super.
крутая штука! очень рекомендую!
Product with quality, delivers what it promises. Highly
Muito bom, atendeu ás minhas expectativas, cumpriu o que está descrito, recomendo a todos, com certeza farei outras compras dessa marca.
The goods came quickly, corresponds to the description, a little Hang I think because of Wai Faya, but in general, it works normally removes clearly. Recommend
Good quality, setup enough easy recomand. Arrived enough late after 2 month with PostNL kinda to long.
Good camera, I'm happy ....