Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Shipping quite RA I ask, is the third time that I ask and continue to maintain the quality, super recommended
Product arrived in good condition. It came fast just need to prove it.
i bought them before,
.
Very good working perfectly, is the sixth camera this brand, bought and is working normally.
Camera works as advertised. Quick delivery, and it survived a drop from a low table already. Small warning, the camera is quite loud. When you connect it first, it will shout at you that is isn't connected to WiFi. And when it's powered on it will shout twice, first that it is powered on and half a minute later that it is connected to WiFi. No mute button. Also when it looks around, the motors are quite audible. Night vision is great. Quality is great. Microphone is good enough. All in all, great product.
Got fast enough, weeks in about two. The camera of course is so tupenkaya, It brakes strongly, it has not been able to guide it yet. The program downloaded from the bar code, in principle, everything works. But I need better than that. The sounds are heard, but everything is so retarded. Down is not much released, it is necessary to mount up the floor to see the bottom, if you put on the chest where it is, then what happens in the crib is not visible,, For the first time, the toy will go
The goods came in 3 weeks, working capacity checked, everything works well. Night video of excellent quality.
cheap works well
Met my expectations.
Perfect
Shipping fast. Works properly. Power cord meter, consider. There are no tracking functions, they could turn on, and so it's normal.
perfect
In the RB, Brest Region Less than 3 weeks-quickly. Packed so-so, but everything is whole. Setting up 5 minutes. The application for Russian is all clear. The reset button was not at the bottom (as on the video-it does not work) and near the flash card slot. For its price an excellent camera.
Image quality is the wearing, can't expect miracles but as for this price it can BYC
ordered on 5/3/2021 and arrived on 31/5/2021. i suspected the package got lost, contacted the store and i guess he fixed it.
Good product, this is the second time I buy this camera model and this supplier, the only thing they need to improve is the application to make it possible to see more than one camera at a time
Thanks for the quick reference, how I will check the details.
as per advert, second of two i ordered which came by different postal carriers.
as per advert, arrived quickly...1 of 2 ordered. not tested yet
I take it again. Works, the pixels correspond. Seller lapochka.
Norms. Works.
товар супер, не первый раз заказываю. удивляет при этом отношение продавца. отправлял максимально долго. если раньше быстро приходили то в этот раз два месяца шло. а продавец потерял постоянного клиента. заказывал не для себя поэтому было не удобно перед друзьями за такую долгую доставку.
I really like the way of work this company.
Norms. Works, writes, reacts, sends to the phone.