Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
The package was badly damaged on the road, but the camera thank God works and in general, came with a week late
Looks neat looking… Quickly installed..
It seems good! it shoots. while I hung in the room, on the day off I'll take it outside, now there are no time, and the rains are coming. I have not figured it out yet, but it seems that everything is clear. the translation of the prog is not complete, so sometimes I have to guess what is what. Shipping from China 26 days.
Great store, sociable, camera work. Help cook сэм. Recommend
Kaip visada, viskas tvarkoja. Rekomenduoju.
It quickly even with China. The downside is that transport box great hush, camera not affected
Got everything right, all tested working perfectly
It came very quickly everything works The functionality is very cool
The order came ultra-fast, delivered directly to the door. The camera as a gift to her husband, so only after May 14 we will know-works or not :))) Yes, the box is slightly crumpled, but everything is visually intact.
Such as the pictures. Future faster than was provided. All works like should
It has good image quality and is handled very well. Even at night it looks good. The app is a little complicated to handle.
The tracking very well the box did not arrive mistreated so the camera came very well and protected and works super well but my expectations I am happy later I will ask for more
Everything works. Downloaded the app and set up the camera quickly. I inserted a memory card into 128 GB, everything sees and records. I study settings to configure the camera. At night, when it shoots a color picture, very bright LEDs are lit. When an object is detected, it accompanies it until it goes beyond visibility. Nice camera.
Delivery less than 10 days super fast and I arrive in particular vehicle I haven't tested it when I install it in the shed I will add comment and photo but it looks good
Delivered home, quickly. Set full, Vluchil works, put the card
What is the feature of this camera is that a very contrasting night image. I think because of the black case. Infrared diodes do not shine through the plastic and do not give glare to the camera lens.
Super fast shipping. The camera works perfectly.
Camera Super! She's watching me, turning around. The effect of tracking is impressive! Easy to connect and configure, in the rain has not yet checked. Voice communication is good, speaks loudly and the microphone works. Quality shooting on their money 5 +
Excellent product, very easy to configure
Am satisfied with the product
The camera is super, I advise everyone of this store
This is the second camera, it works well, but the first began to hang periodically, it is necessary to reset the power supply, it turned out that the BP has passed out 10 10 10
I order a second time, everything works fine
Всё отлично, пришла быстро, качество отличное ❗❗❗Спасибо ❗❗❗
Camera top too. Very good application. Picture in FHD sensational