Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Nice Fleece coat for the money!
better than i expected for it to be..good stitching as well.
I order not the first time from this store. The order came in three weeks (City of Serov). The quality of tailoring is good, the fleece is dense, pleasant to the touch. On my height 180 and weight 95 kg size XL was slightly too big. In cool weather and on the first freezing will be the most. I recommend, only carefully select the size.
In principle, the jacket liked, of course it is bolshevata, baggy, not fitted, it is not clear the purpose on the back of the pocket with two zippers. Fleece is dense, with medium thickness. The price for it is overstated.
Item as described, well packed, delivered very fast.
Super material, Super fast shipping. Seller at the top 10/10
It's a nice jacket i like it very much a very soft material the fleece of it my mistake was that i should be ordering 2XL in stead of 3XL because it's a litle larger but it's ok because after i tested it it goes verh well in the cold seasons and i can wear it with something above a top or a sweater. Anyway good quality i like it so much. So i recommend to order you usually size. Fir example i'm wearing 2XL on jackets suits or 56-58 European Size so it's ok your regular size.
Thank you very much.
Ok. Good quality
Height 180 CM Weight 94 kg .. approached perfectly
That's an awesome jacket! Comfortable and warm, Pts. Pleasant to the touch. Be careful with the size! Unlike all the clothes on the AliExpress, these jackets are much larger. On my 180 cm/80 kg fits size M, even on a sweater.
I order not the first time from this store. Quality is impeccable. Size fits perfectly (L) for height 175 weight 90 kg
Yes, cut the jacket is free, not fitted, but good ventilation-the air freely passes under it and the fabric does not get wet from sweat. Taking a smaller size would be a bad idea, because when you put on a hood, you feel,-the size would be smaller.
o.k
A good jacket made of pleasant material. Recommend. Two months passed before Uzbekistan. Packed in cellophane. All as in the description, and in the photo. Defects like not visible. I'll unsubscribe if anything is found. It's okay for now.
Item as described
The goods did not come, the store returned the money without delay.
Very nice jacket, well made and perfect for my Fall outdoor adventures.
The jacket is very good and quality only with the size was wrong it was necessary to be smaller by a couple of sizes and so everything is cool store well done
I received item,the quality is excellent.....thank you
The sweatshirt is low .. with the size did not guess... for height 180 and weight 92 kg .. large.
Thank you store. Good business! Very satisfied with the goods and service of the store. The jacket corresponds to the description, thick, the quality is good. At its size, the height of 164 and the weight of 73 kg sat just fine. I came to the north-east of the Kostroma region in 29 days, I think it's normal. Most likely I will order also my son the same from this seller.
Excellent jacket, very good quality
Good. 175 cm/86кг-l-зашла good.
Thank you