Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Convenient, do not press, connect simply, you can use, as Wired, the sound palette is unlikely to please audiophiles, but for such a price more than worthy. Bass can be strengthened by a separate key, but with them they are straight well, too much for my taste. These are not monitor headphones, the isolation of the outside world is not 100%. What pleases, what came out literally in a week with the order in the middle of December. The only trouble is that the store saves a little on the package, the box is slightly crumpled, but it does not affect the product itself, unless you give it.
Bought 07/12 and reached 20/12. Not taxed, arrived very quickly. ✅Is absurdly comfortable ears and not push anything. To use lying in bed good. Muffles sound, microphone and audio great. Fast charging. Charger type C (Xiaomi) ⛔Bluetooth distance is only 1 meter. The cable that connects is type P2, ie just connect to audio (if needed). The design it is kinda weird head.
Excelente fones de ouvidos com ótima qualidade sonora e de acabamento. Recomendo!
livraison avec fedex en très bon état merci pour le vendeur
good quality headphone, abit bassy but overall the quality is good.
The parcel came whole, given the non-important packaging. The headphones themselves pleasantly surprised by the Assembly and good sound without problems. The Superbass button is superfluous. Low frequencies are more than enough. There is not enough high and a little medium. For cinema, yutuba is a good option. For music, look for something better, although such a sound will suit many. I took for the TV, so as not to wake the house at night. That's great. I am pleased. Thank you to the store and big sales!
Good quality helmet under test
Melhor fone que já comprei, o áudio sai perfeito, eu não sou especialista, mas de todos fones que tive, esse foi o melhor, a bateria estou testando ainda, mas desde o dia q chegou eu nem carreguei ainda
Very good headset the sound is clear and the bass is perfect (you can adjust the bass). He came loaded and I worked with for 3h already. The delivery took 1 month and the tracking was stopped on the site but the product arrived via FEDex
produto veio bem embalado e a qualidade do som e muito boa material de qualidade vou realizar os testes de bateria mas no primeiro momento o produto me agradou muito chegou antes da previsão em torno 20 dias
I just got them yesterday from my 11:11 buy well packed and they arrived intact at the moment they sound if so low but they need an initial burn surely. Very glad of my purchase. Thank you salesman!
Knew the, all came as the product description, delivery super fast, original product. Very satisfied.
Good product i will try it and back to you
Excellent quality
Ótimo fone! testado e aprovado.
Bien reçu merci au vendeur. 26 jours pour arriver au Maroc.
It's okay! The goods came on schedule. Packing is good. Very glad! Thank you!
наушники красивые все работает. очень понравились. упаковка и доставка на 5 звёзд. продавца и товар рекомендую. давно хотела наушники с овальными подушечками. чтобы не давили уши. очень довольна.
The box during transportation was crumpled (bought for a gift .. Inside everything is whole, everything works) the sound is not bad) the headphones are excellent, the ears do not press.
I ordered two headphones, one box was mint, well, this is already our mail, the build quality of Ki headphones very impressed, in the area of bending metal, similar to aluminum. I tried it as a headset, the companion hears very well, I did not even understand what I'm talking about headphones. The sound quality is chic, the bass is very powerful. In general, I fell in love with this company anchor, the ears are excellent
Super. for this money it is impossible to find better. a little worried about the size but on my small head they sit tight. very comfortable headphones.
usually good products. give more info after using
Slow shipping Great headphones
excelente
Наушники супер за такую цену