Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Easy to install and works perfectly. Thank you.
Everything came, like everything is normal.
Second camera I ask for fast shipping request to Spain, good operation of the recommended camera.
Delivery is fast, for 2,5 weeks to 73 region. The store sent the order immediately, the packing is reliable box whole, the camera is also OK. Complete set. Set up in 3 minutes, shows, the head turns in all directions, where you turn. All is good, but there is one minus very short wire you need to install the camera near the outlet or pull the extension cord that in general is not comfortable. Other cameras that I ordered previously the wire was much longer, and this camera has only 90 cm. And this is not all the wire and power supply White, which is also not very good, since the camera itself is black. Now will have to buy extra longer wire and power supply black. I hope that the seller will take into account my remark and complete the camera with a wire and a power supply of black color. To reduce for this evaluation did not become, put 5 stars. Thank you, I recommend.
Received in St. Petersburg 18 days after the order. Works perfectly, connected without problems, the picture quality corresponds to 720p (as stated). Motor quiet! There is a wall mount or ceiling. Very satisfied with the purchase!!!
Normal
I got it. But the condition of the package is such as as tanks on the parcel went. Never work with Russian mail. This is the worst shipping service
The second time I order this camera from the same store. It's OK. Delivery is very fast, despite the pre-New Year's download. Placed an order on December 14th, the courier delivered home already on the 16th. Just a couple of days. The camera itself I really like, the control is intuitive, in the dark sees well, she turns after the movement. Yes, and the appearance of the camera. As if to say, friendly, does not bother :-) When connected-clearly follow the instructions (there is in the box-in English, true font is small)
Thanks !
The sound is disgusting, and so good
Everything is fine, it works, it's checked.
The goods did not receive, but the money was returned.
It's the second camera you bought and I'm very satisfied the delivery is very fast, less than a month to Mexico the packaging is very good, just need to prove it to.
Track tracked badly. Delivery is long (although it is written plusfast) other parcels came faster than the Plus. Description exact. It's okay. Cloud paid. Prepare to record on the memory card. Installation is fast and simple. Video quality is average. Worth the money. In general, all the rules. Take it. There were no problems with customs. Shipping fast. Delivery is long. Let's see how much will work. Be sure to complement the review. Good luck to all.
Excellent camera, very good image quality, correct sound, easy installation. Short perfect
I highly recommend this store. my second purchase from him. Excellent quality and fast delivery
Everything came quickly! Haven't checked yet
I received and l am very happy
Excellent! Free shipping super fast! Recommended!!
Got it in 7 days. It's whole. Works fine. I order already the 3rd camera. Although the second after a year broke Wi-Fi, but still the cameras are excellent.
Good
Super kis kamera, az előzőnek kitört az USB csatlakozója (én hibám) úgy hogy ez már a második, igaz fehéret rendeltem (a dobozon az is volt) de maga a kamera fekete. Sebaj.
Everything is fine! As usual! Thank you for the beautiful camera. Delivery less than a month in Chelyabinsk.
Product as described in the ad. Easy setup if we keep the cell phone away from it until the camera can read the QR code and issue the BEEP. Seller shipped the product very quickly and arrived well ahead of schedule. I recommend the product and the store!
Got all the rules.