Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
It was fast enough, the courier delivered directly to the hands, packed well, the camera works, there are no details yet.
fast shipping the product is works great good quality
Works only on 2.4 gigahertz. On the protocol WPA3 does not connect. I had to create a separate guest network for her on the router. Already 4th camera bought, the flight is normal.
The camera came quickly, about a week to the apartment, without damage. Installed the application V380 pro, connected to the phone, instruction in English. Picture, sound good. The sound sometimes with interference (on the camera itself) but in general we were very satisfied, you can communicate through the camera. At night, the image is also good. The camera turns where you need to. The only thing confused was the loud voice of the procedures (turning on, connecting), when the child does not sleep very comfortably.
To Ukraine priyshov for 2 types. Tse Duge schvidko. All Bulo Garno packed. It looks stylish. Video's posh. Tom can Smyly recommend
Very fast delivery. I order myself a second camera
Intuitive. I watch my pets from anywhere. It always works.
A trusted salesman may delay shipping for more than two weeks
Like not bad
Ordered 17, came 20 Courier. I take the second one, both work. Control via V380 Pro app.
Thank you
заказываю не в первый раз, всё нравится. единственный минус это перестает работать микрофон
i bought 2nd one..
fast shipping good valley for money
Impressive performance and price.
Very good, easy access ameii
The camera is cool, took with his wife to see what animals do. The truth did not understand how people add it to smart life, or Toom.
The camera corresponds to the waiting and description on the store's website, courier delivery in 4 days. To the seller Thank you, I recommend to buy. The camera meets the expectation and description on the seller's website, delivery by courier in 4 days. Thank you to the seller, I recommend you to buy.
Bru is already the 5th such camera. Excellent work, the application I use V380 pro. As video surveillance in the apartment-Super. The only nuance, once after shutting off electricity buggy (when watching video recording at the time when electricity was turned off-began to hang). After formatting the flash drive, everything is OK.
Доставка около 7 дней в Воронеж, качество упаковки хорошее, внешне сама камера достаточно симпатичная, качество видео ну такое себе, для дома подойдёт, но если ставить на окно что бы смотреть за автомобилем и прочим то 3 из 5 по видимости, ночной режим работает, обратная голосовая связь тоже оставляет желать лучшего, слышно очень плохо, но что вы хотите за такую малую сумму.
A cool camera, the husband took a long time to understand how to configure, but everything turned out.
Goods received
класс
КАМЕРА ПРОСТО ОГОНЬ, незаменимая вещь, рекомендую всем, доставка 4 дня до Иркутской обл.
Thank you Very nice